Receptionist

Mindsight Clinic; Mumbai; On-site; INR 180,000 - 260,000; Full time

Job summary

Mindsight Clinic in Mumbai invites a professional, organized receptionist to manage the front desk and support daily administrative operations. The role requires patient-focused service, excellent communication, and the ability to handle appointments, calls, basic accounts, records, and routine tasks efficiently.

With on-site work from 11:00 AM to 8:00 PM, six days a week, the candidate should bring minimum 3 years of experience and a strong commitment to confidentiality and patient care,

Qualifications

• Minimum 3 years of experience in receptionist/front desk roles.
• Excellent verbal and written communication in English.
• Proficient in MS Office and basic computer operations.

Responsibilities

• Welcome patients and visitors in a warm, courteous, and professional manner.
• Manage reception area and scheduling using clinic software.
• Handle calls, emails, and patient inquiries.
• Coordinate with doctors and therapists on appointments.
• Maintain patient records and clerical tasks.
• Ensure cash handling and daily accounts basics.

Skills

Front desk experience

English communication

Microsoft Excel

Phone etiquette

Customer coordination

Tools

Clinic management software

Job description

Receptionist – Full-TimeAbout Mindsight Clinic

Mindsight Clinic is dedicated to helping individuals overcome personal and professional challenges through comprehensive mental health services. We provide psychological counseling, psychiatric consultations, psychological assessments, and wellness programs to support our clients in improving their quality of life.

We also work with organizations to reduce workplace stress, enhance employee well-being, and foster healthier work environments.

With clinics in Mumbai and Pune, Mindsight Clinic is committed to providing compassionate, ethical, and evidence-based mental healthcare.

Employment Type: Full-Time

Work Mode: On-site

Experience: Minimum 3 years

Working Days: 6 days a week

Working Hours: 11:00 AM – 8:00 PM

Job Location

Mindsight Clinic

Website: www.mindsightclinic.com

Role Overview

We are looking for a professional, organized, and patient-focused Receptionist to manage the front desk and support the day-to-day administrative operations of the clinic.

The ideal candidate should have excellent communication and interpersonal skills, be confident in interacting with patients, and be capable of efficiently managing appointments, calls, basic accounts, records, and administrative tasks.

Key ResponsibilitiesReception & Front Desk Management

• Welcome patients and visitors in a warm, courteous, and professional manner.
• Manage the reception area and ensure a positive patient experience.
• Handle day-to-day front desk operations efficiently.
• Maintain a professional and organized reception and waiting area.
• Handle inbound and outbound calls professionally.
• Respond to patient inquiries through phone calls and emails.
• Schedule, reschedule, confirm, and cancel appointments according to doctors' and therapists' calendars.
• Conduct appointment reminders and follow-up calls.
• Assist patients with appointment-related queries.
• Coordinate with doctors and therapists regarding appointments and availability.

Appointment & Software Management

• Manage appointments using clinic management software.
• Maintain accurate and updated patient records in the clinic management system.
• Ensure appointment calendars are updated regularly.
• Maintain proper follow-up and appointment records.

Administrative Responsibilities

• Maintain patient databases and confidential case-related records.
• Prepare daily call reports and update follow-up records.
• Maintain referral records for patients referred by external clinics and doctors.
• Handle incoming and outgoing emails and official communications.
• Perform routine administrative tasks to ensure smooth clinic operations.

Accounts & Cash Handling

• Handle daily cash transactions responsibly and accurately.
• Record payments received from patients.
• Maintain daily cash sheets and basic accounts using Microsoft Excel.
• Assist in maintaining financial records as instructed by management.

Staff Coordination

• Maintain daily staff attendance records.
• Assist with attendance-related payment records.
• Coordinate with internal team members to ensure smooth clinic functioning.

Inventory & Office Management

• Monitor office stationery and clinic supplies.
• Coordinate procurement of office essentials when required.
• Ensure the reception and waiting areas remain clean, organized, and presentable.

General Responsibilities

• Support the management team with daily operational activities.
• Perform additional administrative responsibilities as assigned.
• Maintain a professional, positive, and patient-centric work environment.
• Maintain strict confidentiality of all patient information and clinic records.

Required Skills & Qualifications

• Minimum 2 years of experience as a Receptionist, Front Desk Executive, Administrative Executive, or in a similar role.
• Excellent verbal and written communication skills in English.
• Professional telephone etiquette and strong interpersonal skills.
• Proficiency in Microsoft Excel, MS Office, email communication, and basic computer operations.
• Experience handling calls, appointment scheduling, and patient coordination.
• Basic knowledge of cash handling and maintaining accounts.
• Strong organizational and multitasking abilities.
• Excellent attention to detail.
• Ability to work independently and as part of a team.
• Pleasant, professional, and approachable personality.
• Strong commitment to providing excellent patient service.

Preferred Qualifications

• Prior experience in a healthcare, clinic, hospital, mental health, or wellness environment.
• Familiarity with clinic or practice management software.
• Experience handling confidential patient information.
• Strong problem-solving and customer service skills.
• Ability to remain calm and professional while handling multiple tasks or patient queries.

Ideal Candidate

We are looking for a dedicated, enthusiastic, and organized professional who enjoys interacting with people and takes pride in providing excellent patient service.

The ideal candidate should be dependable, detail-oriented, empathetic, and capable of ensuring that the clinic's front desk and administrative operations run smoothly and efficiently.

Why Join Mindsight Clinic?

• Work in a professional and supportive mental healthcare environment.
• Opportunity to interact with experienced mental health professionals.
• Be part of a team focused on improving patient well-being.
• Develop valuable experience in healthcare administration and patient coordination.