Front Desk Executive - Vashi

Keka Inc.; Navi Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Berkowits Hair & Skin Clinic in Navi Mumbai invites applications for a Front Desk Executive / Receptionist. The role requires a smart, proactive individual to be the first point of contact, handle appointments, billing, and basic admin tasks with a focus on client experience.

Key duties include greeting clients, managing bookings, processing payments, and coordinating with doctors and staff. Female candidates only; English preferred and MS Office knowledge are desirable.

Qualifications

• Female candidates only.
• Strong communication skills (English proficiency preferred).
• Good knowledge of MS Office and basic computer applications.
• Pleasant personality with excellent interpersonal skills.

Responsibilities

• Greet and welcome clients professionally and manage reception.
• Coordinate appointments, check doctor availability, and handle billing.
• Make follow-up calls and promos as directed by Head Office.

Skills

Communication skills

English proficiency

Interpersonal skills

Customer-friendly

Tools

MS Office

Basic computer applications

Job description

Job Title: Front Desk Executive / Receptionist

Berkowits Hair & Skin Clinic – 45+ Clinics PAN India

About Berkowits Hair & Skin Clinic

Berkowits Hair & Skin Clinic is one of India’s leading and fastest-growing aesthetic and trichology chains, with 45+ clinics across the country and over 30 years of excellence in advanced hair and skin solutions. Trusted by more than 1,00,000 clients , Berkowits pioneered non-surgical hair replacement in India and continues to lead the industry with innovative technologies in trichology, dermatology, lasers, and regenerative treatments. Our core USP lies in delivering ethical, science-backed, personalized care through highly trained professionals and globally approved technologies. With a strong legacy of breakthroughs and consistent client satisfaction, our mission is to make world-class aesthetic care accessible, while our vision is to be India’s most trusted and technology-driven brand in beauty, wellness, and medical aesthetics—committed to safety, results, and an exceptional client experience.

Position: Front Desk Executive / Receptionist

We are looking for a smart, proactive, and customer-friendly Front Desk Executive who will serve as the first point of contact for all clients. The ideal candidate should be confident, well-spoken, and capable of managing client flow, billing, appointments, and administrative tasks efficiently.

Key Responsibilities

Client Reception & Support

• Greet and welcome clients professionally.
• Check appointments, retrieve records, and coordinate with doctors/technicians.
• Escort clients to consultation or treatment areas when required.
• Guide and assist clients throughout their clinic visit.
• Training will be provided for smooth onboarding and understanding of the processes.
• Generate accurate bills for services and product sales.
• Handle payments (cash, card, digital modes) and maintain daily collections.
• Ensure all invoices are closed the same day after necessary approvals.

Appointment Management & Communication

• Handle all incoming calls for booking, rescheduling, or cancellations.
• Check availability of doctors, technicians, rooms, and equipment before confirming appointments.
• Send WhatsApp/call reminders to clients for appointment confirmations.
• Facilitate video consultations when required.

Follow-Up & Lead Calling

• Return all missed calls promptly; maintain weekly missed call counts.
• Call regular clients who haven't visited in the past 3 months.
• Make follow-up and promotional calls as per scripts provided by Head Office.

Who Can Apply

• Female candidates only.
• Strong communication skills (English proficiency preferred).
• Good knowledge of MS Office and basic computer applications.
• Pleasant personality with excellent interpersonal skills.

Salary - Rs 2.5 to 3.5 LPA

Experience - 1 - 5 Years

Office Timings

• 6 days working per week
• No weekly off on Friday, Saturday, or Sunday
• Working Hours: 9:45 AM – 7:00 PM