Receptionist

JITO; Mumbai; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading marble company based in Mumbai is seeking a dedicated receptionist to ensure a welcoming environment for clients and manage administrative tasks. You will be responsible for maintaining the reception area, handling incoming calls, recording visitor details, and providing general administrative support to the team. The ideal candidate should have excellent communication, organizational skills, and proficiency in CRM software. This full-time role requires mid-level experience and offers a supportive work environment.

Qualifications

• Mid-level experience in administrative roles.
• Ability to manage reception areas and maintain a welcoming environment.
• Experience with customer relations and handling inquiries.

Responsibilities

• Ensure a clean and tidy reception area.
• Greet and welcome clients.
• Record visitor details and communicate effectively.
• Handle incoming calls and direct them appropriately.
• Maintain various Excel sheets for tracking.
• Manage snack orders for clients.

Skills

Excellent communication skills

Proficiency in CRM software

Organizational skills

Ability to multitask

Tools

Microsoft Excel

Job description

Classic Marble Company • Mumbai • Posted in 13 days • Updated in 13 days

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: MidLevel

Responsibilities

• Ensure the reception area is always clean, tidy, and well-organized.
• Greet and welcome clients warmly to create a positive first impression.
• Record visitor names and contact details, and share this information with the Guest Relations Executive or Showroom Sales Managers.
• Handle incoming calls (international, STD, local) and direct leads to the appropriate department.
• Set up and transfer calls for HODs, Directors, or employees as per their requirements.
• In the absence of the Guest Relations Executive or when she is occupied, collect client details, update the CRM, and assign a salesperson for follow-up.
• Provide courteous treatment and prompt notification to relevant departments when government or law enforcement officials visit the premises.
• Arrange courier services (e.g., Wefast/Borzo) for samples or documents as requested by sales personnel.
• Maintain and regularly update various Excel sheets and trackers, including records for new inquiries, courier dispatches, visitor logs, extension/mobile lists, and proof of deliveries.
• Receive incoming couriers and ensure they are delivered to the respective departments via the office boy.
• Manage snack and refreshment orders for high-net-worth clients, prepare vouchers, and submit them to the showroom accounts department.
• Coordinate with EPABX and other administrative vendors as needed.
• Provide general administrative assistance to the administration team whenever required.