Operations Executive And Administrator

HMG Stones Llp; Attibele; On-site; INR 446,000 - 781,000; Full time

Job summary

HMG Stones Llp in Bengaluru invites a polished Front Office & Showroom Operations Executive to manage the front desk and experience center. You will greet visitors, coordinate showroom walkthroughs, and ensure smooth daily operations.

The role requires 5–10 years in front office roles, a bachelor's degree, strong English communication, and proficiency in MS Office and ERP entry. Experience with luxury showrooms or real estate is an advantage.

Qualifications

• Bachelor's degree in any discipline is required.
• 5–10 years in front office, reception or customer desk management.
• Excellent English; additional regional languages a plus.
• Proficiency in MS Office and ERP data entry.
• Experience in building materials or luxury showrooms is an advantage.

Responsibilities

• Manage visitor reception and greet clients at the showroom/experience center.
• Coordinate showroom walkthroughs and product viewings with sales/design teams.
• Handle calls and inquiries; direct leads to the correct sales manager.
• Maintain front desk, display racks, and meeting lounges with catalogues.
• Track dispatch of stone samples and print collateral; log activities.
• Schedule meetings, book board rooms, and arrange hospitality for visitors.
• Maintain daily visitor/vendor logs and MS Excel/ERP entries.

Skills

Front office management

Customer service

MS Office

ERP entry

Multitasking

English communication

Education

Bachelor's degree in Any Discipline

Tools

ERP

Job description

Front Office & Experience Center Executive

(Best for corporate offices, stone showrooms, or factory experience centers where architects, interior designers, contractors, and high-net-worth individual clients visit)

Job Title: Front Office & Showroom Operations Executive

Location: Atibelle - Bengaluru

Employment Type: Full-time

Industry: Natural Stone Manufacturing, Building Materials & Interior Solutions

Job Purpose

We are seeking a presentable, articulate, and organized Front Office Executive to manage our front desk and experience center. As the first point of contact, you will represent our brand to visiting retail customers, architects, interior designers, real estate developers, ensuring a seamless client reception and efficient daily front-desk operations.

Key Responsibilities

• Visitor Management & Greeting: Welcome visiting retail clients, architects, designers, builders. Coordinate with the sales/design team for stone gallery walkthroughs and slab viewings.
• Call & Inquiry Handling: Manage incoming calls, capture stone inquiries (granite, marble, etc.,), and direct prospective client leads to the correct sales manager.
• Showroom & Front Desk Maintenance: Ensure the reception area, sample display racks, and meeting lounges are clean, organized, and adequately stocked with product catalogues.
• Courier & Sample Dispatch: Track outgoing stone samples, brochures, and architectural specs sent via local/national couriers. Maintain a dispatch logbook.
• Meeting & Event Coordination: Schedule and coordinate client meetings, manage board room bookings, and arrange basic hospitality (pantry/refreshments) for visiting dignitaries.
• Visitor Log & Database: Maintain accurate daily visitor records, vendor logs, and incoming/outgoing register entries in MS Excel/ERP.
• Travel & Guest Logistics: Coordinate local transport, outstation travel tickets, hotel bookings, and vehicle arrangements for visiting customers & others.

Key Skills & Qualifications

• Education: Bachelors degree in Any Discipline (B.A., B.Com, BBA, Hospitality, or Mass Communication).
• Experience: 5 - 10 years in front office, reception, or customer desk management (experience in building materials, luxury showrooms, or real estate is an advantage).
• Languages: Excellent verbal and written English along with other regional languages Kannada, Tamil, Telugu, Malayalam & Hindi.
• Technical Skills: Basic MS Office (Excel, Word, Outlook), ERP entry.
• Soft Skills: Professional etiquette, pleasant personality, strong interpersonal skills, and multitasking abilities.