Receptionist

Drlogy; Ahmedabad District; On-site; INR 300,000 - 400,000; Full time

Job summary

Drlogy is looking for a Receptionist to manage front desk operations at VIMS Hospital in Ahmedabad. You will welcome patients, coordinate appointments, and handle inquiries to ensure smooth reception services.

The ideal candidate should have a graduate qualification and 1-2 years of relevant front office experience. Strong communication skills and proficiency in handling hospital software are essential.

Qualifications

• Graduate qualification is mandatory.
• 1–2 years of experience in front office or reception.
• Strong communication and customer service skills.

Responsibilities

• Manage front desk operations efficiently.
• Handle patient inquiries and appointments.
• Maintain confidentiality of patient information.

Skills

Communication skills

Customer service

Computer proficiency

Education

Graduate qualification

Job description

The Receptionist will manage front desk operations, patient greeting, registration support, appointment coordination, call handling, enquiry response, and patient guidance at VIMS Hospital, Ahmedabad. This requires any graduate qualification with 1–2 years of front office or reception experience.

Responsibilities

• Welcome patients, attendants, visitors, and guests politely at the reception desk.
• Handle phone calls, walk-in enquiries, appointments, and basic service guidance.
• Support patient registration, OPD coordination, billing guidance, and report collection.
• Provide information about doctors, departments, timings, services, and hospital process flow.
• Maintain visitor records, appointment registers, enquiry logs, and patient information accurately.
• Coordinate with OPD, billing, laboratory, pharmacy, nursing, and patient care teams.
• Guide patients to consultation rooms, billing counters, laboratory, pharmacy, and waiting areas.
• Manage waiting area communication and help reduce patient confusion or delays.
• Handle patient queries politely and elevate unresolved issues to seniors.
• Use hospital software, computer systems, telephone, and office tools efficiently.
• Maintain confidentiality of patient information and hospital records.
• Ensure smooth, helpful, and patient-friendly reception services.

Requirements

• Graduate qualification.
• 1–2 years of front office or reception experience.