RBB-Preferred Relationship Manager

HDFC Bank; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HDFC Bank in Mumbai seeks a results-driven sales professional to acquire and manage HNI customers under the Preferred programme, driving portfolio growth and cross-selling opportunities.

You will be the primary contact for financial needs, ensuring superior customer experience and wallet share expansion while meeting revenue targets and maintaining process hygiene.

Qualifications

• Graduation is required; Post-Graduation is preferred.
• AMFI Certification, IRDA Certification, and NCFM Certification (optional).

Responsibilities

• Acquire new customers meeting product criteria and manage HNI portfolios.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Deliver quality service, resolve queries within TAT and promote direct banking channels.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing skills

Good communication

Knowledge of competition and financial

Education

Graduation

Post-Graduation

Job description

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Role Description

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.