RBB-Preferred Relationship Manager

Hdfc Bank; Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

Hdfc Bank in Surat invites an experienced Preferred Relationship Manager to acquire and manage high-net-worth clients within the Preferred programme, driving portfolio growth through strategic cross-selling and wallet share optimization.

You will be the single point of contact for clients' financial needs, deliver superior service, ensure strict KYC/AML compliance, and collaborate with product teams to enhance product penetration and relationships across the bank's Retail Branch Banking segment

Qualifications

• Graduation is required; Post-Graduation preferred.
• AMFI/IRDA/NCFM certifications are mentioned as desirable in related contexts.

Responsibilities

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.
• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.
• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Skills

Relationship management

Sales & cross-selling

Portfolio management

Communication skills

Education

Graduation

Post-Graduation

Job description

Job Title

Preferred Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.


• Enhance portfolio value and maintain hygiene parameters.


• Cross-sell bank products based on customer needs.


• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.


• Identify cross-sell opportunities to increase wallet share.


• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.


• Proactively manage complaints and ensure timely communication.


• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.

Required Skills

Refer to the Job Description