RBB-Preferred Relationship Manager

HDFC Bank; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HDFC Bank in Bengaluru is seeking a sales-focused banker to acquire and manage HNI customers under the Preferred programme. You will enhance relationship profitability through cross-selling and work to increase wallet share, serving as a single point of contact for financial needs.

You will contribute to portfolio growth while ensuring superior customer experience and adherence to banking standards, with moderate travel as part of the role.

Qualifications

• Graduation is required; Post-Graduation preferred.
• Certifications listed include AMFI, IRDA, and optional NCFM.

Responsibilities

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.
• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Deliver quality service and resolve queries within TAT.

Skills

Sales skills

Influencing skills

Banking product knowledge

Planning and organizing

Good communication

Knowledge of competition and financial

Education

Graduation requirement; Post-Graduation preferred

Tools

AMFI Certification

IRDA Certification

NCFM Certification

Job description

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Role Description

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.