RBB-PB-Teller Authorisers

HDFC Bank; Indore District; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank invites qualified professionals to join as a Preferred Relationship Manager in Retail Branch Banking. You will be the single point of contact for high net-worth clients, managing their portfolio and identifying cross-sell opportunities to enhance wallet share.

Graduation is required, with Post-Graduation preferred. AMFI, IRDA, and NCFM certifications are encouraged. You will collaborate with various product teams to deliver superior customer experience while meeting revenue targets.

Qualifications

• Graduation is required; Post-Graduation preferred.
• AMFI, IRDA, and NCFM certifications are desirable.
• Strong sales and portfolio management experience.
• Knowledge of KYC/AML norms.
• Excellent communication and interpersonal skills.

Responsibilities

• Acquire and manage HNI customers under the Preferred programme.
• Cross-sell bank products based on customer needs.
• Maintain hygiene parameters and portfolio value.
• Achieve revenue targets and reduce attrition.

Skills

Sales and relationship management

Banking product knowledge

Planning and organizing

Communication skills

Financial market awareness

Education

Graduation

Post-Graduation

AMFI Certification

IRDA Certification

NCFM Certification

Job description

Role Description

Job Title

Preferred Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Version No

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.