RBB-Preferred Relationship Manager

HDFC Bank; Raipur; On-site; INR 800,000 - 1,800,000; Full time

Job summary

HDFC Bank in Raipur seeks a Sales & Portfolio Management professional to acquire and manage HNI customers under the Preferred programme, driving portfolio growth and profitability. You will act as the single point of contact for financial needs, delivering superior service and cross-selling relevant products.

The role requires graduation with a focus on sales, strong communication, and the ability to meet revenue targets while ensuring compliance with KYC/AML norms.

Qualifications

• Graduation is required; post-graduation is preferred.
• AMFI, IRDA and NCFM certifications are optional but beneficial.
• Strong communication and client relationship skills.

Responsibilities

• Acquire new HNI clients under the Preferred programme and grow portfolio.
• Cross-sell bank products based on client needs and targets.
• Maintain KYC/AML compliance and ensure accurate documentation.
• Deliver quality service and resolve customer queries within TAT.

Skills

HNI relations

Cross-selling

Sales targets

Relationship building

Education

Graduation required

Post-Graduation preferred

Job description

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Role Description

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.