RBB-Personal Banker Classic

HDFC Bank; Jagdalpur; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

HDFC Bank Limited is seeking a Personal Banker to manage the Classic portfolio, acquire new customers, and deepen relationships through cross-selling. The role emphasizes delivering exceptional service, meeting wallet share targets, and maintaining CRM records for effective relationship management.

The position requires graduation (post-graduation preferred) and certifications such as NISM V-A, IRDA, and GI. It involves on-site bank branch work with a focus on sales, service, and compliance.

Qualifications

• Graduation is required; Post-graduation preferred.
• NISM V-A Certification, IRDA Certification, GI Certification are desirable.

Responsabilités

• Meet sales targets for the Classic portfolio and ensure targets are achieved.
• Acquire new customers and deepen relationships through cross-selling of banking products.
• Deliver high-quality customer service and resolve complaints within defined TAT.
• Update CRM with detailed customer interactions and asset leads.
• Ensure accurate documentation for account opening and adherence to KYC norms.

Connaissances

Sales skills

Banking product knowledge

Planning & organizing

Communication

Knowledge of competition

Formation

Graduation

Post-graduation preferred

NISM V-A Certification

IRDA Certification

GI Certification

Description du poste

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Role Description

Job Title: Personal Banker

Business Unit: Retail Branch Banking

Reporting To: Branch Head

Job Function and Role Type: Sales – Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Education

Graduation required; Post-graduation preferred.

Certifications

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.