RBB-Personal Banker Classic

HDFC Bank; Rajkot; Sur place; INR 220 000 - 420 000; Plein temps

Résumé du poste

HDFC Bank Limited in India is seeking a Personal Banker to manage the Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and delivering exceptional service. The role emphasizes meeting sales benchmarks, cross-selling Demat, MF, Insurance, and Bonds, and maintaining CRM with detailed customer interactions.

The candidate should have graduation (post-graduation preferred) and relevant certifications (NISM V-A, IRDA, GI).

Qualifications

• Strong sales and cross-selling abilities in retail banking.
• Good understanding of banking products and services used by customers.
• Ability to plan, organize, and manage customer interactions effectively.
• Excellent communication and interpersonal skills.

Responsabilités

• Drive sales and ensure completion of sales responsibilities.
• Manage Classic Portfolio and increase wallet share with family groupings.
• Deliver quality customer service and resolve complaints within TAT.
• Cross-sell products like Demat, MF, Insurance, and Bonds; promote direct banking channels.
• Maintain CRM records with accurate customer interactions and lead tracking.

Connaissances

Sales & influencing

Banking product knowledge

Planning & organizing

Communication

Knowledge of competition

Formation

Graduation

Post-graduation

Description du poste

Job Title

Personal Banker

Business Unit

Retail Branch Banking

Reporting To

Branch Head

Job Function and Role Type

Sales - Retail Banking

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

Sales

• Ensure Sales responsibilities are completed.

Managing Classic Portfolio

• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.

Customer Services

• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.

Operations

• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Education

Graduation required; Post-graduation preferred.

Certifications

NISM V-A Certification, IRDA Certification, GI Certification.

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing, communication, knowledge of competition.

Major Stakeholders

Customers, Branch Banking Team, Operations, Insurance CAM, MF Fund Houses, HSL Personnel.

Required Skills

Refer to the Job Description