RBB-PB-Teller Authorisers

HDFC Bank Limited; Sri Ganganagar; On-site; INR 400,000 - 660,000; Full time

Job summary

HDFC Bank Limited in Rajasthan seeks a Preferred Relationship Manager to acquire and manage HNI clients under the Preferred programme, driving portfolio growth and profitability. You will serve as the single point of contact for financial needs, delivering superior customer experience and cross-selling relevant products.

The role involves maintaining hygiene of portfolios, adhering to KYC/AML norms, and achieving revenue targets while promoting direct banking channels and responsible wallet

Qualifications

• Graduation is required; Post-Graduation preferred.
• AMFI/IRDA/NCFM certifications are optional but beneficial.

Responsibilities

• HNW Portfolio Management: Acquire new customers meeting product criteria.
• HNW Portfolio Management: Enhance portfolio value and maintain hygiene parameters.
• HNW Portfolio Management: Cross-sell bank products based on customer needs.
• HNW Portfolio Management: Control attrition and achieve revenue targets.
• Operations, Marketing & Processes: Ensure error-free documentation and adherence to KYC/AML norms.
• Operations, Marketing & Processes: Identify cross-sell opportunities to increase wallet share.
• Operations, Marketing & Processes: Enhance product penetration and income-generating product holdings.
• Customer Service: Deliver quality service and resolve queries within TAT.
• Customer Service: Proactively manage complaints and ensure timely communication.
• Customer Service: Promote direct banking channels and ensure smooth portfolio transitions.

Skills

Sales and influencing skills

Banking product knowledge

Planning & organizing

Communication

Knowledge of competition & financials

Education

Graduation

Post-Graduation

AMFI Certification

IRDA Certification

NCFM Certification (Optional)

Job description

Job Title

Preferred Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

Acquire new customers meeting product criteria.

Enhance portfolio value and maintain hygiene parameters.

Cross-sell bank products based on customer needs.

Control attrition and achieve revenue targets.

Operations, Marketing & Processes

Ensure error-free documentation and adherence to KYC/AML norms.

Identify cross-sell opportunities to increase wallet share.

Enhance product penetration and income-generating product holdings.

Customer Service

Deliver quality service and resolve queries within TAT.

Proactively manage complaints and ensure timely communication.

Promote direct banking channels and ensure smooth portfolio transitions.

Education:

Graduation required; Post-Graduation preferred.

Certifications:

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.

Required Skills

Test