RBB-Preferred Relationship Manager

HDFC Bank; Jodhpur; On-site; INR 850,000 - 1,400,000; Full time

Job summary

HDFC Bank Limited is seeking a Sales & Portfolio Management professional to acquire and manage HNI customers under the Preferred programme, driving wallet share growth through cross-selling. You will serve as a single contact for financial needs, delivering superior service and portfolio profitability.

Key duties include meeting product criteria, maintaining portfolio hygiene, and achieving revenue targets while ensuring compliant KYC/AML practices and smooth transitions to direct banking

Qualifications

• Graduation is mandatory; post-graduation is preferred.
• AMFI/IRDA/NCFM certifications are desirable.

Responsibilities

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.
• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.
• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing skills

Good communication

Knowledge of competition and financial

Education

Graduation required

Post-Graduation preferred

Tools

AMFI Certification

IRDA Certification

NCFM Certification

Job description

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

• Graduation required
• Post-Graduation preferred

Certifications

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)

Key Competencies

• Sales and influencing skills
• banking product knowledge
• planning and organizing skills
• good communication
• knowledge of competition and financial trends

Major Stakeholders

• Customers
• Branch Banking Team
• Operations
• Product Team
• Asset Team
• Treasury
• Credit
• Insurance Partners
• AMC's
• HDFC Securities