RBB-PB-Teller Authorisers

HDFC Bank; Surguja District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

HDFC Bank is seeking a Preferred Relationship Manager to acquire and manage HNI customers under the Preferred programme. You will enhance profitability through cross-selling and increased wallet share, while serving as the main contact for financial needs.

The role requires strong sales skills, banking product knowledge, and compliance with KYC/AML norms. Graduation is required; post-graduation is preferred, with AMFI/IRDA/NCFM certifications optional.

Qualifications

• Graduation is required; Post-Graduation preferred.
• AMFI/IRDA/NCFM certifications add credibility.
• Strong sales and relationship-building abilities.

Responsibilities

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.
• Ensure error-free documentation and adhere to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Deliver quality service and resolve queries within TAT.

Skills

Sales skills

Banking product knowledge

Planning & organizing

Communication

Market knowledge

Education

Graduation

Post-Graduation

Tools

AMFI Certification

IRDA Certification

NCFM Certification

Job description

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Role Description

Job Title

Preferred Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.