RBB-PB-Teller Authorisers

HDFC Bank; Abu Road; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited in Rajasthan is seeking a Sales & Portfolio Management professional to acquire and manage high-net-worth customers under the Preferred programme, driving portfolio growth and wallet share.

You will be a single point of contact for financial needs, cross-sell products, maintain hygiene, and ensure a superior customer experience while meeting revenue targets. Some travel is expected.

Qualifications

• Graduation is required; post-graduation preferred.
• AMFI, IRDA and NCFM certifications are optional.
• Strong sales, relationship-building and product knowledge.

Responsibilities

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.
• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.
• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing skills

Good communication

Knowledge of competition and financial

Education

Graduation

Post-Graduation preferred

AMFI Certification

IRDA Certification

NCFM Certification (Optional)

Job description

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.