RBB-Preferred Relationship Manager

HDFC Bank; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HDFC Bank Limited seeks a Sales professional to acquire and manage HNI customers under the Preferred programme. You will enhance relationship profitability, cross-sell products, and grow wallet share while serving as the primary contact for financial needs.

The role emphasizes portfolio growth, customer experience, and adherence to regulatory norms across KYC/AML processes, with a focus on achieving revenue targets and seamless portfolio transitions.

Qualifications

• Strong sales and cross-selling capabilities with client orientation.
• In-depth knowledge of banking products and services.
• Ability to plan and organize activities to meet targets.
• Excellent communication and relationship-building skills.
• Awareness of market competition and financial trends.

Responsibilities

• Acquire new customers meeting product criteria and grow the HNW portfolio.
• Cross-sell bank products based on customer needs to enhance wallet share.
• Maintain hygiene parameters and manage attrition to achieve revenue targets.
• Ensure compliance with KYC/AML norms and proper documentation.
• Deliver quality service, resolve queries within defined TAT, and promote direct banking channels.

Skills

Sales and influencing

Banking product knowledge

Planning and organizing

Good communication

Knowledge of competition and financial

Education

Graduation

Post-Graduation preferred

Job description

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

• Graduation required
• Post-Graduation preferred

Certifications

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)

Key Competencies

• Sales and influencing skills
• banking product knowledge
• planning and organizing skills
• good communication
• knowledge of competition and financial trends

Major Stakeholders

• Customers
• Branch Banking Team
• Operations
• Product Team
• Asset Team
• Treasury
• Credit
• Insurance Partners
• AMC's
• HDFC Securities