RBB-Preferred Relationship Manager

HDFC Bank Limited; Guntur District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HDFC Bank Limited in India is seeking a Preferred Relationship Manager to acquire and manage HNI clients under the Preferred programme, driving wallet share and cross-selling. You will be a single point of contact for financial needs, delivering superior service and portfolio growth.

The role focuses on expanding the HNW portfolio, maintaining compliance with KYC/AML norms, and collaborating with product teams to meet revenue targets while delivering excellent customer experience.

Qualifications

• Graduation is required; Post-Graduation is preferred.
• AMFI Certification, IRDA Certification, NCFM Certification (Optional) desirable.
• Strong sales and relationship management capabilities.

Responsibilities

• Acquire new customers meeting product criteria and build the HNI portfolio.
• Cross-sell bank products to increase wallet share while maintaining hygiene and revenue targets.
• Ensure high-quality service, timely resolution of queries, and strict KYC/AML compliance.

Skills

Sales and influencing skills

Banking product knowledge

Planning and organizing skills

Good communication

Knowledge of competition and financial

Education

Graduation

Post-Graduation

Job description

Job Title

Preferred Relationship Manager

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.

Required Skills

Refer to the Job Description