RBB-PB-Teller Authorisers

HDFC Bank; Udaipur District; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank in Rajasthan's Retail Branch Banking segment is seeking a Sales & Portfolio Management professional focused on HNI clients under the Preferred programme. You will acquire new customers, manage portfolios, and cross-sell products to enhance wallet share while delivering superior service.

Reporting to the Branch Manager, you will ensure KYC/AML compliance, maintain portfolio hygiene, and drive revenue targets through product penetration and direct banking channels.

Qualifications

• Graduation is required; Post-Graduation preferred.
• AMFI Certification, IRDA Certification, NCFM Certification (Optional).
• Strong sales, banking product knowledge, and communication skills.

Responsibilities

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.
• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.
• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure portfolio transitions.

Skills

Sales

Banking product knowledge

Planning and organizing

Communication skills

customer relationship management

Education

Graduation

Post-Graduation preferred

Job description

Job Function and Role Type

Sales & Portfolio Management, Individual Contributor, Moderate Travel

Role Description

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Purpose

Responsible for acquiring and managing HNI customers under the Preferred programme, enhancing relationship profitability through cross-selling, and increasing wallet share. Serve as a one-point contact for financial needs, ensuring superior customer experience and portfolio growth.

Key Responsibilities

HNW Portfolio Management

• Acquire new customers meeting product criteria.
• Enhance portfolio value and maintain hygiene parameters.
• Cross-sell bank products based on customer needs.
• Control attrition and achieve revenue targets.

Operations, Marketing & Processes

• Ensure error-free documentation and adherence to KYC/AML norms.
• Identify cross-sell opportunities to increase wallet share.
• Enhance product penetration and income-generating product holdings.

Customer Service

• Deliver quality service and resolve queries within TAT.
• Proactively manage complaints and ensure timely communication.
• Promote direct banking channels and ensure smooth portfolio transitions.

Education

Graduation required; Post-Graduation preferred.

Certifications

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product knowledge, planning and organizing skills, good communication, knowledge of competition and financial trends.

Major Stakeholders

Customers, Branch Banking Team, Operations, Product Team, Asset Team, Treasury, Credit, Insurance Partners, AMC's, HDFC Securities.