RBB-Head-Relationship Banking

Hdfc Bank; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

HDFC Bank is seeking Head Relationship Banking for its Retail Branch Banking unit. The role supervises the HNW channel, guiding Relationship Managers to meet income targets and handle customer queries effectively. You will mentor a team of 4–9 RMs, recruit and train them, and ensure onboarding quality while driving cross-sell across core products.

The position emphasizes sales leadership, customer engagement, and strategic oversight of branch performance within the HNW segment.

Qualifications

• Strong sales and relationship-building abilities.
• Good knowledge of retail banking products and processes.
• Ability to plan, organize and manage time effectively.
• Excellent communication and client-facing skills.
• Awareness of competitive landscape and financial market trends.

Responsibilities

• Acquire new HNW customers meeting product criteria and onboard accounts smoothly.
• Enhance profitability and wallet share of existing HNW clients; provide tailored financial planning and investments.
• Lead and mentor a team of 4–9 Relationship Managers; recruit, train and align them to targets.
• Drive branch targets across Liabilities, Retail Assets, Forex and other products; monitor quality of sales and processes.

Skills

Sales and influencing

Banking product knowledge

Planning and organizing

Communication

Industry trends knowledge

Education

Graduation required; Post-graduation preferred

Job description

Job Title

Head Relationship Banking

Business Unit

Retail Branch Banking

Reporting To

Branch Manager

Job Function and Role Type

Sales, Supervisory, Heavy travel required

Version No

2.0

Job Purpose

Supervise and mentor the HNW channel by guiding Relationship Managers (RMs) to meet income targets. Ensure RMs engage meaningfully with customers and are equipped to handle queries effectively.

Key Responsibilities

Acquisition of High Net Worth Customers

Acquire new customers meeting product criteria through cross-referencing.

Ensure timely onboarding of quality accounts in the HNW channel.

Minimize depletion of newly acquired accounts.

Increase liabilities size via balances in existing customer accounts.

Managing High Net Worth Customers

Enhance and retain customer profitability by increasing wallet share.

Provide financial planning and investment advice tailored to customer needs.

Ensure the highest service levels and maintain updated relationship files.

Mentoring Relationship Managers

Lead a team of 4 to 9 Preferred Relationship Managers.

Recruit, train, and equip RMs with data and products to serve customers.

Conduct joint calls with RMs and ensure they meet the right customers.

Handle complaints and ensure team alignment with business objectives.

Meeting Business Objectives

Ensure clarity of business objectives among staff.

Monitor quality sales and processes in RM portfolios.

Drive cross-sell across Liabilities, Retail Assets, Forex, and other products.

Achieve branch targets across all product categories.

Education:

Graduation required; Post-graduation preferred.

Certifications:

AMFI Certification, IRDA Certification, NCFM Certification (Optional).

Key Competencies

Sales and influencing skills, banking product and process knowledge, planning and organizing skills, communication, knowledge of competition and financial industry trends.

Major Stakeholders

Customers, Branch Banking Team, Operations-WBO, NR Product Team, Treasury, Insurance CAM, MF Fund Houses, HSL Personnel, Corporate Banking, Corporate Salary, Wholesale Banking, TPP Team, Assets Team.

Required Skills

Refer to the Job Description