Area Manager - Affluent Banking

Mintskill HR Solutions LLP; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mintskill HR Solutions LLP is seeking an Area Manager to mentor and supervise the HNW Relationship Managers, ensuring the right customers are engaged and onboarded with high service standards.

The role focuses on acquiring high net worth clients, increasing liabilities, and providing financial planning and investment advice while maintaining updated relationship files and training the RM team.

Qualifications

• Graduation or post-graduation.
• AMFI Certification and IRDA Certification are required.
• NCFM Certification optional.

Responsibilities

• Mentor a team of 4 to 9 Privy/Affluent Relationship Managers and lead a result-oriented team.
• Drive acquisition of high net worth customers for the bank through cross-referencing and onboarding.
• Ensure timely onboarding of quality accounts and maintain high service levels for HNW clients.
• Handle complaints related to RM channel and coordinate joint calls with RMs.

Skills

Sales & Influencing

Banking products

NRI & regulatory knowledge

Planning & organizing

Industry trends

Education

AMFI Certification

IRDA Certification

NCFM Certification

Job description

The purpose of the Area Manager is to be a Super visor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income .

Ensuring RMs meet the right customers and have a meaningful engagement with customer

Ensuring RMs aretrained and equipped to handle customer queries

Acquisition of High new worth customers to the Bank:

Acquire new customers who meet product criteria through cross-referencing

Ensuring timely onboarding of quality accounts in the HNW channel for the bank

Ensuring lowest depletion of the newly acquired accounts

Increase liabilities size of relationship via balances in accounts of existing customers

Managing the High Net worth customers of the Bank

To Enhance &Retaincustomer profitability by capturing larger share of Wallet

E nsuring the highest level of service to the customers in the branch

Profiling Customers and Providing Financial planning & Investment Advise as per customers need

To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

To handle a team of 4 to 9 Privy/Affluent Relationship Managers.

Recruitment and training of Relationship Manager Team and Lead a result oriented team

Ensuring the RMs are trained and well equipped with data and products to handle and service the customers

Ensuring the Relationship managers are meeting the right set of customers

Ensuring joint calls with the relationship managers

Complaints Handling for the RM Chan n el

Requirements

Graduation/Post-Graduation

Certifications:

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)

Key Skills:

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Knowledge of Competition & Current trends in the financial Industry.

Experience Required:

• Minimum experience in years –4 to 10yr
• Exposure to banking team Handling is preferable