Relationship Area Head - Retail Banking

Mintskill HR Solutions LLP; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

A leading financial services firm is seeking a Head Relationship Banking to supervise and mentor the HNW channel. You will ensure RMs meet income targets, engage with high-net-worth customers, and enhance customer profitability. Key responsibilities include recruitment, training of RMs, and maintaining service excellence. Candidates should have 4 to 10 years of experience in banking, relevant certifications, and strong influencing skills. This role is located in Mumbai, Maharashtra.

Qualifications

• Graduation or Post-Graduation required.
• AMFI, IRDA certifications are mandatory.
• NCFM certification is optional.
• Experience in leading a team of Relationship Managers.
• Strong client onboarding and compliance awareness.

Responsibilities

• Be a supervisor and mentor to the HNW channel.
• Manage and enhance customer profitability.
• Recruit and train the Relationship Manager team.
• Maintain updated Relationship File and ensure data integrity and analytics.

Skills

Sales and Influencing Skills

Banking Product & Process Knowledge

NRI Product and Regulatory Knowledge

Planning and Organizing Skills

Knowledge of Competition & Current trends

Education

Graduation/Post-Graduation

AMFI Certification

IRDA Certification

NCFM Certification (Optional)

Job description

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and ensuring the RMs are meeting their income.

Ensuring RMs meet the right customers and have a meaningful engagement with customer.

Ensuring the RMs are trained and equipped to handle customer queries.

Acquisition of High new worth customers to the Bank:

Acquire new customers who meet product criteria through cross-referencing.

Ensuring timely onboarding of quality accounts in the HNW channel for the bank.

Ensuring lowest depletion of the newly acquired accounts.

Increase liabilities size of relationship via balances in accounts of existing customers.

Managing the High Net worth customers of the Bank

To enhance & retain customer profitability by capturing larger share of Wallet.

Ensuring the highest level of service to the customers in the branch.

Profiling Customers and Providing Financial planning & Investment Advise as per customers need.

To ensure maintenance of updated Relationship File.

Mentoring the RMs in the branch

To handle a team of 4 to 9 Preferred Relationship Manager.

Recruitment and training of Relationship Manager Team and Lead a result oriented team.

Ensuring the RMs are trained and well equipped with data and products to handle and service the customers.

Ensuring the Relationship managers are meeting the right set of customers.

Ensuring joint calls with the relationship managers.

Complaints Handling for the RM Chan n el.

Requirements

Graduation/Post-Graduation

Certifications:

AMFI Certification

IRDA Certification

NCFM Certification (Optional)

Key Skills:

Sales and Influencing Skills

Banking Product & Process Knowledge

NRI Product and Regulatory Knowledge

Planning and Organizing Skills

Knowledge of Competition & Current trends in the financial Industry.

Experience Required:

Minimum experience in years –4 to 10yr

Exposure to banking team Handling is preferable

IndusInd Bank Limited is an Indian financial services headquartered in Mumbai.