Relationship Manager - Education Loans

SkillLabs; New Delhi; On-site; INR 700,000 - 1,200,000; Full time

Job summary

A leading financial services company in New Delhi is seeking a Relationship Manager for High Net Worth clients. The ideal candidate will be responsible for acquiring and managing HNW relationships, cross-selling banking products, and ensuring superior customer service to maximize profitability. Successful candidates will possess strong sales and communication skills and a thorough knowledge of banking products and regulations. This full-time role offers an opportunity to grow in the banking industry.

Responsibilities

• Acquire HNI customers and enhance relationship profitability.
• Serve as a single point of contact for all financial needs.
• Cross-sell bank products based on customer need.
• Achieve MTD and YTD revenue targets.
• Provide quality customer service and manage complaints.

Skills

Sales and influencing skills

Banking product and process knowledge

NRI product and regulatory knowledge

Planning and organizing skills

Good communication skills

Knowledge of competition and current trends in financial industry

IRDA certification

NCFM certification (Optional)

Exposure to portfolio management segment

Job description

Overview

Relationship Manager for High Net Worth (HNW) clients responsible for acquiring HNW relationships, managing portfolios, cross-selling bank products, and delivering a superior customer experience to maximize profitability and wallet share.

Responsibilities

• Include HNI customers into the HNW program and offer a superior customer experience to enhance profitability by increasing relationship size, cross-selling appropriate products (education loan, real estate, housing loans), acquiring family accounts, retaining and enhancing the relationship.
• Acquire new bank HNW relationships.
• Serve as a single point of contact for all financial needs to increase current relationship value and wallet share and profitability.
• Liaise with branch staff to flag eligible customers for the HNW portfolio.
• Acquire new customers who meet product criteria; regularly interact with customers to build rapport and update profiles.
• Enhance overall value/portfolio size and maintain hygiene parameters; cross-sell bank products based on customer need; joint calls with supervisor as defined; offer advisory services as required.
• Achieve MTD and YTD revenue targets; control attrition of customers.
• Ensure error-free documentation for all account openings and instructions; ensure KYC/AML norms at all times; ensure workstation norms.
• Look for opportunities to cross-sell other bank products to be a one-stop shop for the HNW customer; sell to family members and network; ensure optimal income generation; product penetration and focused product contributions.
• Provide quality customer service; resolve queries and complaints within TAT; inform customers about regulatory or process changes; communicate on requests and concerns; proactive complaint management; promote direct banking channels; ensure smooth handover/takeover of portfolios.

Key Skills

• Sales and influencing skills
• Banking product and process knowledge
• NRI product and regulatory knowledge
• Planning and organizing skills
• Good communication skills
• Knowledge of competition and current trends in financial industry
• IRDA certification
• NCFM certification (Optional)
• Exposure to portfolio management segment

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Banking