Quality Assurance Senior Analyst

Accenture in India; Maharashtra; On-site; INR 1,200,000 - 2,300,000; Full time

Benefits offered by this job

Job summary

Accenture in India seeks a Quality Assurance Specialist to lead a team of Call Quality QAs and ensure high standards in transaction monitoring. The role requires deep knowledge of quality scoring, data analysis, and client interactions to meet targets.

The ideal candidate will have 7–11 years of experience, strong communication skills, and a solid grounding in quality tools and reporting within a fast-paced delivery environment.

Qualifications

• Any Graduation required.
• 7 to 11 years of experience in quality assurance or transaction monitoring.
• Strong communication skills, both written and oral.

Responsibilities

• Manage a team of Call Quality QAs.
• Oversee quality scoring and reporting for transaction monitoring.
• Interfacing with clients and internal stakeholders to ensure quality targets.

Skills

Quality checks

Data analysis

Communication skills

Team management

Quality assurance

Education

Any Graduation

Tools

Quality monitoring tools

Job description

Skill required: Quality Checks - Operational Audit & Compliance

Designation: Quality Assurance Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

"Manage a team of Call Quality QAs "

What are we looking for?

• Unique Knowledge & Skill Requirement Complete knowledge of product/processes Data Analysis- Basic Graphical Representation of Data (Bar Graph, Pie Chart, Run Chart,Pareto,etc) Ability to use recording Application Should have basic understanding of Quality related tools and OE Thorough understanding of Client requirements and targets specific to Transaction Monitoring Client interaction would be an added advantage Management of performance(specific to Transaction Monitoring) - daily, weekly and monthly Strong communication skills-written & oral People motivation and retention skills Ability to formally evaluate performance of Quality Associates. Strong internet and computer literacy skills, technical knowledge will be an added advantage " Roles and Responsibilities: ""
• Knowledge of client's quality scoring system Competent in all minimum skill required by Quality Associates Knowledge of quality related reporting Interfacing with client / VMT Weekly/daily interactions with internal/extrenal stake holders Ability to use monitoring tools