Quality Assurance Associate Manager

Accenture in India; Bengaluru; On-site; INR 2,000,000 - 3,400,000; Full time

Job summary

Accenture is seeking a Quality Assurance Associate Manager to join its Customer Support vertical in India. The role focuses on managing and resolving customer queries, handling escalations, and ensuring fault closures within SLA guidelines.

Expect exposure to QA processes and governance across operational audits and compliance. The ideal candidate will have 10–14 years of experience, a degree in any field, and strong analytical, communication, and leadership skills to drive improvements in

Qualifications

• Must have quality assurance experience in QA processes.
• Experience in internal audit quality assurance is a plus.
• Strong numerical ability and data interpretation skills are required.
• Ability to manage multiple stakeholders and adapt to shifting priorities.

Responsibilities

• Align with the Customer Support vertical to manage and resolve customer queries and escalations.
• Close faults and complaints within SLA targets.
• Support in establishing and maintaining anti-corruption, BCM and infosec policy compliance.

Skills

Quality Assurance

Internal Audit QA

Numerical ability

Stakeholder management

Quality Monitoring

Problem solving

Education

Any Graduation

Job description

Skill required: Quality Checks - Operational Audit & Compliance

Designation: Quality Assurance Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.

What are we looking for?

Quality Management

• Quality Assurance (QA)
• Internal Audit Quality Assurance
• Numerical ability
• Ability to manage multiple stakeholders
• Contact Center Quality Monitoring Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts"