Quality Assurance Associate

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in Bengaluru seeks a Quality Assurance Associate to support Customer Support operations, focusing on quality checks, compliance, and resolving customer queries. You will ensure timely closure of faults and maintain service levels with adherence to processes.

The role emphasises QA, auditing, and SLA compliance in a fast-paced, rotational-shift environment. Strong communication, adaptability and teamwork are essential for success.

Qualifications

• Graduation is required.
• Excellent communication skills.
• Willingness to work in rotational shifts.

Responsibilities

• Resolve customer queries and handle escalations within SLAs.
• Close faults and complaints with timely resolutions.
• Audit and improve process controls to mitigate risks.
• Work as part of a team with clear instructions.

Skills

Quality Assurance

Quality Auditing

Written Communication

Verbal Communication

Adaptability

Under Pressure

Fast Learner

Education

Any Graduation

Job description

Skill required:

Quality Checks - Operational Audit & Compliance

Designation:

Quality Assurance Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing the best possible resolutions. You will also be responsible for closing fault and complaints within SLAs.
• Quality control is a process by which entities review the quality of all factors involved in production.
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risks. E.g. Policies, Anti-corruption, BCM and infosec, P104, records management, and contractor controls. Establish processes to audit or Validate current control effectiveness and drive improvements wherever required. What are we looking for?
• Quality Analysis
• Quality Assurance (QA)
• Quality Auditing
• Written and verbal communication
• Commitment to quality
• Adaptable and flexible
• Ability to preform under pressure
• Agility for quick learning Roles and Responsibilities:
• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisors
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instructions on new assignments.
• The decisions that you make would impact your own work
• You will be an individual contributor as part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts