Quality Assurance Senior Analyst

Accenture in India; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture in India is seeking a Quality Assurance Senior Analyst to support the Customer Support vertical. The role focuses on handling queries, resolving escalations, and ensuring fault closure within SLAs.

It requires 5–8 years of experience in quality checks, operational audit, and compliance, with exposure to anti-corruption, BCM, and infosec policies. Adaptability and quick learning are valued as part of a dynamic QA team.

Qualifications

• Graduation completed
• 5–8 years of experience in QA/operations
• Exposure to customer support quality controls is a plus

Responsibilities

• Align with Customer Support vertical to manage or resolve customer queries, escalations and complaints within SLA
• Perform quality checks and audits to ensure accurate delivery of processes and compliance
• Understand and apply anti-corruption, BCM and infosec policies and contractor controls as part of quality governance
• Participate in data analysis and problem solving for lower-complexity issues
• Communicate with peers and supervisors to ensure smooth operational workflows
• Adhere to rotational shift requirements as needed

Skills

Quality management

Quality assurance (QA)

Adaptable and flexible

Agility for quick learning

Education

Any Graduation

Job description

Skill required:

Quality Checks - Operational Audit & Compliance

Designation:

Quality Assurance Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks.
• The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required What are we looking for?
• Quality Management
• Quality Assurance (QA)
• Internal Audit Quality Assurance
• Adaptable and flexible
• Agility for quick learning
• Workforce Management (WFM) Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts