Quality Assurance Associate

Accenture; Bengaluru; On-site; INR 430,000 - 610,000; Full time

Benefits offered by this job

Transport / Travel Support

Health & Wellness Support

Learning & Development Support

Free Meal

Performance Bonus

Relocation Assistance

Job summary

Accenture in Bengaluru, India seeks a Quality Assurance Associate to join the Customer Support ops. You will help manage and resolve customer queries, handle escalations, and ensure fault closure within SLAs.

The role emphasizes QA, audit controls, and continuous improvement across policies, BCM, and information security. Responsibilities include routine problem solving, following guidelines, collaborating with your team, and rotating shifts.

Qualifications

• Any Graduation is acceptable
• Experience range: 1–3 years preferred
• Strong written and verbal communication skills required
• Ability to maintain high quality under pressure

Responsibilities

• Solve routine problems largely through precedent and guidelines
• Interact within own team and direct supervisors
• Receive detailed to moderate daily instructions and new assignments
• Make decisions impacting own work
• Act as an individual contributor within a team with a focused scope
• Role may require rotational shifts

Skills

Quality Analysis

Quality Assurance

Quality Auditing

Written Communication

Verbal Communication

Commitment to Quality

Adaptability

Pressure Handling

Learning Agility

Education

Any Graduation

Job description

Job Details

Skill required: Quality Checks - Operational Audit Compliance

Designation: Quality Assurance Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Company Overview

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services €” all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

What would you do

You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing the best possible resolutions. You will also be responsible for closing fault and complaints within SLAs. Quality control is a process by which entities review the quality of all factors involved in production. Audit and manage effective implementation and delivery of functional processes within operations to mitigate risks. E.g. Policies, Anti-corruption, BCM and infosec, P104, records management, and contractor controls. Establish processes to audit or Validate current control effectiveness and drive improvements wherever required.

What are we looking for

• Quality Analysis
• Quality Assurance (QA)
• Quality Auditing
• Written and verbal communication
• Commitment to quality
• Adaptable and flexible
• Ability to preform under pressure
• Agility for quick learning

Roles and Responsibilities

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisors.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instructions on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts.

Qualification

Any Graduation

Skills highlighted

Skills highlighted with ‘‘ are preferred keyskills

Salary

Associate Quality Assurance in Accenture typically earns between ₹4.3 - ₹6.1 L/yr

Benefits

• Transport / Travel Support
• Health & Wellness Support
• Learning & Development Support
• Free Meal
• Performance Bonus
• Relocation Assistance