Quality Assurance Senior Analyst

Accenture; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture is seeking a Quality Assurance Senior Analyst to join the Customer Support vertical in Mumbai. You will help manage and resolve customer queries, handle escalations, and ensure adherence to SLAs with strong quality controls.

The role covers audit and compliance activities, process improvements, and collaboration across teams, with 5–8 years of experience and a flexible mindset to adapt in a fast-paced environment.

Qualifications

• You will align with the Customer Support vertical for resolving queries.
• Primary skill is Operational Audit Compliance – QA.
• Quality auditing and quality management skills are required.
• Excellent written and verbal communication; ability to collaborate.

Responsibilities

• Involve analysis and solving of increasingly complex problems.
• Interact with peers and possibly clients or management.
• May oversee a small team or work as an individual contributor.
• Role may require rotational shifts.

Skills

Operational Audit Compliance

QA

Quality Auditing

Quality Management

Adaptable and flexible

Agility

Written communication

Verbal communication

Collaboration

Team player

Education

Any Graduation

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Skill required

Quality Checks - Operational Audit Compliance

Designation

Quality Assurance Senior Analyst

Qualifications

Any Graduation

Years of Experience

5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit validate current control effectiveness and drive improvements wherever required.

What are we looking for

• Primary skill - Operational Audit Compliance - P3 Quality Assurance (QA)
• Quality Auditing
• Quality Management
• Adaptable and flexible
• Agility for quick learning
• Written and verbal communication
• Collaboration and interpersonal skills
• Ability to work well in a team
• Microsoft Excel
• Microsoft PowerPoint

Roles and Responsibilities

In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. You are likely to have some interaction with clients and or Accenture management. You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and or oversee a small work effort and or team. Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation