Quality Assurance Analyst

Accenture; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture in Pune District, India, is seeking a Quality Assurance Analyst with 3 to 5 years of experience in quality management and assurance. The role involves analyzing and resolving customer issues while ensuring compliance with quality standards.

Candidates should possess strong adaptability and agility for quick learning. This position requires a good understanding of audit processes and operational compliance. Accenture offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 3 to 5 years of experience in quality assurance.
• Understanding of anti corruption, BCM, and infosec policies.
• Experience with records management and contractor controls.

Responsibilities

• Analyze and solve lower-complexity problems.
• Manage and resolve customer queries and complaints.
• Ensure quality control and compliance within operations.
• Establish processes to validate effectiveness.

Skills

Quality Management

Quality Assurance (QA)

Internal Audit Quality Assurance

Adaptable and flexible

Agility for quick learning

Workforce Management (WFM)

Education

Any Graduation

Job description

Job Description

Skill required: Quality Checks - Operational Audit & Compliance

Designation: Quality Assurance Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

Company Overview: Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

Job Duties

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of dissatisfied customers & giving best resolutions. You will also be responsible for closing faults and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production. The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks.

The role may require you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.

Key Responsibilities

• Analyze and solve lower-complexity problems.
• Interact daily with peers before updating supervisors.
• Limited exposure with clients; moderate-level instruction on daily tasks and detailed instructions on new assignments.
• Decisions you make impact your own work and may affect others.
• Individual contributor within a team, with a focused scope of work.
• May require working in rotational shifts.

What We Are Looking For

• Quality Management.
• Quality Assurance (QA).
• Internal Audit Quality Assurance.
• Adaptable and flexible.
• Agility for quick learning.
• Workforce Management (WFM).

Qualification: Any Graduation