Quality Assurance Analyst

Accenture in India; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking a Quality Assurance Analyst in Navi Mumbai to support the Customer Support vertical. You will analyze customer queries, manage escalations, and ensure timely, high-quality resolutions within SLAs.

Key skills include Operational Audit & Compliance, QA, quality management, Excel and PowerPoint; graduates with 3–5 years of experience, ability to work under pressure and in a team, and flexible with rotations.

Qualifications

• 3 to 5 years of experience in QA/audit roles.
• Graduation is required.

Responsibilities

• Aligned with Customer Support to manage customer queries, escalations, and complaints with resolutions.
• Close faults and complaints within SLAs.
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk.
• Establish processes to audit and validate current control effectiveness and drive improvements.

Skills

Operational Audit & Compliance

Quality Assurance (QA)

Quality Management

Written and verbal communication

Ability to work well in a team

Adaptable and flexible

Microsoft Excel

Microsoft PowerPoint

Education

Graduation

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

Skill required

Quality Checks - Operational Audit & Compliance

Designation

Quality Assurance Analyst

Qualifications

Any Graduation

Years of Experience

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk.
• e.
• g.
• Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls.
• Establish processes to audit validate current control effectiveness and drive improvements wherever required. What are we looking for?
• Primary skill - Operational Audit & Compliance - P3
• Quality Auditing
• Quality Assurance (QA)
• Quality Management
• Ability to perform under pressure
• Written and verbal communication
• Ability to work well in a team
• Adaptable and flexible
• Microsoft Excel
• Microsoft PowerPoint Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts