Quality Assurance Senior Analyst

Accenture; Bengaluru; On-site; INR 850,000 - 1,250,000; Full time

Job summary

Accenture in Bengaluru is seeking a Quality Assurance Senior Analyst to join our Operations team. You will focus on quality checks, operational audit compliance, and resolving customer queries with timely, high-quality resolutions.

You will analyze lower-complexity problems, handle escalations, and contribute to process improvements while adhering to anti-corruption, BCM and infosec policies. Shifts may rotate as required.

Qualifications

• 5-8 years of experience in quality assurance and audit roles.
• Understanding of anti-corruption, BCM and information security policies.
• Experience with quality control processes and operational audits.

Responsibilities

• Manage customer queries, escalations and complaints within SLA.
• Close faults and complaints with timely resolutions.
• Conduct quality checks and audits to ensure compliance.
• Adhere to anti-corruption, BCM and infosec policies; support process improvements.
• Work in rotational shifts as required.

Skills

Quality Management

Quality Assurance

Internal Audit

Adaptable and flexible

Agility for quick learning

Workforce Management

Education

Any Graduation

Job description

Skill required:

Quality Checks - Operational Audit Compliance

Designation:

Quality Assurance Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

You will be aligned with our Customer Support vertical and help us in managing or resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required

What are we looking for

• Quality Management
• Quality Assurance (QA)
• Internal Audit
• Quality Assurance
• Adaptable and flexible
• Agility for quick learning
• Workforce Management (WFM)

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation