Quality Assurance Senior Analyst

Accenture in India; Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Quality Assurance Senior Analyst in Mumbai. The role focuses on operational audit, compliance, and quality control within customer support, handling escalations and ensuring SLA adherence.

The candidate should have 5–8 years of experience and be proficient in Excel and PowerPoint, with strong communication and teamwork skills. Rotational shifts may apply.

Qualifications

• Graduation obtained from a recognized institution.
• Experience in quality and compliance domains is preferred.
• Proven ability to analyze processes and deliver improvements.

Responsibilities

• Analyze and resolve increasingly complex problems within operations.
• Interact with peers and possibly clients or management.
• Work with minimal daily instructions and moderate new tasks.
• Possibly oversee a small team or work effort.
• Prepare and maintain documentation and reports.

Skills

Operational Audit & Compliance

Quality Assurance

Quality Auditing

Quality Management

Adaptable and flexible

Agility for quick learning

Written and verbal communication

Collaboration and interpersonal skills

Ability to work well in a team

Microsoft Excel

Microsoft PowerPoint

Education

Any Graduation

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description:

Skill required

Quality Checks - Operational Audit & Compliance

Designation

Quality Assurance Senior Analyst

Qualifications

Any Graduation

Years of Experience

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Quality control is a process by which entities review the quality of all factors involved in production
• Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk.
• e.
• g.
• Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls.
• Establish processes to audit validate current control effectiveness and drive improvements wherever required. What are we looking for?
• Primary skill - Operational Audit & Compliance - P3
• Quality Assurance (QA)
• Quality Auditing
• Quality Management
• Adaptable and flexible
• Agility for quick learning
• Written and verbal communication
• Collaboration and interpersonal skills
• Ability to work well in a team
• Microsoft Excel
• Microsoft PowerPoint Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts

Requirements