QA Team Leader

AEC Overseas - Abroad Education Consultants; Delhi; On-site; INR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Opportunities for professional development

Positive and collaborative work environment

Job summary

An educational consultancy firm in Delhi seeks a Team Leader for its Lead Conversion Department. The ideal candidate will manage a team of counselors aimed at converting leads into successful enrollments. Responsibilities include optimizing lead conversion processes, training the team, and ensuring targets are met. A bachelor's degree and sales experience are required, along with strong leadership and analytical skills.

Qualifications

• 2+ years of experience in sales or lead conversion with at least 1 year in a leadership role.
• Strong understanding of conversion metrics.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Lead and manage the team of counselors focused on lead conversion.
• Optimize lead conversion processes and strategies.
• Conduct regular training sessions for team development.

Skills

Sales experience

Leadership skills

Communication

Interpersonal skills

Analytical skills

Education

Bachelor's degree in any field

Tools

CRM software

MS Office Suite

Job description

Overview

The Team Leader in the Lead Conversion Department will be responsible for overseeing and managing a team of counselors/Telecounselors focused on converting leads into successful enrollments. The ideal candidate will have a proven track record in sales or lead conversion, strong leadership skills, and a passion for the education sector. This role requires a dynamic individual who can motivate their team to meet targets while maintaining a high standard of service.

Key Responsibilities

• Lead and Manage the Team:
  • Supervise and mentor a team of counselors/Telecounselors responsible for lead conversion.
  • Set daily, weekly, and monthly targets for the team and ensure they are met.
  • Conduct regular performance reviews and provide feedback to improve individual and team performance.
• Optimize Lead Conversion Processes:
  • Develop and implement strategies to increase the conversion rate of leads into successful enrollments.
  • Monitor and analyze conversion metrics, identifying areas for improvement and making data-driven decisions.
  • Collaborate with the marketing and operations teams to ensure a seamless lead-handling process.
• Training and Development:
  • Conduct regular training sessions to enhance the skills and knowledge of the team.
  • Keep the team updated on the latest industry trends, educational institutions, and visa regulations.
  • Promote a culture of continuous learning and professional development within the team.
• Reporting and Analysis:
  • Prepare regular reports on lead conversion rates, team performance, and other key metrics.
  • Present insights and recommendations to senior management for improving the lead conversion process.

Requirements

• Bachelor’s degree in any field.
• 2+ years of experience in sales, lead conversion, or a related field, with at least 1 year in a leadership role.
• Strong understanding of the conversion metrics.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and MS Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical skills and the ability to interpret data effectively.
• Passion for helping students achieve their educational goals.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional development and career growth.
• A positive and collaborative work environment.