Admissions Counselor

Vidyashilp School Sarjapur; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Vidyashilp School Sarjapur is seeking an Admissions Counselor to manage the student admissions journey from inquiry to enrollment. You will engage with prospective families, manage leads, coordinate applications and assessments, and support fee payment while maintaining CRM records and meeting enrollment targets.

The role requires coordinating interviews with the Principal and Academic Team, guiding families through applications, and driving offer-to-enrollment conversion with strong

Qualifications

• Bachelor's degree required.
• Experience in admissions, counselling, education sales, customer service, or business development preferred.
• Strong CRM and data-management skills essential.

Responsibilities

• Respond to inquiries within 24 hours via phone, email, and CRM.
• Qualify leads and maintain accurate CRM records.
• Coordinate campus visits, tours and counselling sessions.

Skills

CRM & data management

Lead qualification

Communication skills

Interpersonal skills

Time management

Education

Bachelor's degree in any discipline

Tools

CRM software

Job description

Function: Admissions & Enrolment Management

Reports To: Admissions Team Lead

Job Summary

The Admissions Counselor is responsible for managing the student admissions journey from initial inquiry to final enrollment. The role involves engaging with prospective families, managing leads, coordinating applications, assessments and interviews, supporting fee payment, maintaining CRM records, and achieving assigned admission and enrollment targets.

Key Responsibilities

• Respond to inquiries within 24 hours through phone, email, and CRM.
• Qualify leads and maintain accurate, updated CRM records.
• Conduct timely follow-ups and support lead conversion.

2. Campus Visits & Counselling

• Welcome and engage prospective families during walk-ins and campus visits.
• Conduct/coordinate campus tours and provide accurate information about the school and admission process.
• Address parent queries and ensure a positive visitor experience.

3. Application & Assessment

• Guide families through the application and documentation process.
• Follow up on incomplete applications and ensure timely submission.
• Coordinate student assessments with the Academic Team.
• Ensure timely communication of assessment schedules and outcomes.

4. Interviews & Admission Offers

• Coordinate student/parent interactions and interviews with the Principal/Academic Team.
• Support families throughout the admission decision process.
• Coordinate timely release of offer letters and follow up on acceptance.

5. Fee Payment & Enrollment

• Explain fee structure, payment timelines, and relevant school policies.
• Coordinate with Finance for payment-related queries and tracking.
• Follow up for fee payment and ensure completion of enrollment documentation.
• Drive offer-to-payment conversion as per assigned targets.
• Maintain accurate and real-time admissions data in the CRM.
• Prepare weekly reports covering lead pipeline, conversions, drop-offs, enrollments, and targets.
• Work closely with Admissions, Academic, Finance, Marketing, and Administration teams.
• Participate in open houses, education fairs, outreach programs, and school events.
• Represent the school professionally and generate/qualify prospective leads.
• Ensure event-generated leads are entered into the CRM within 24 hours.
• Excellent verbal and written communication skills.
• Strong interpersonal and parent-engagement skills.
• Good counselling, follow-up, and lead-conversion abilities.
• Strong organizational and time-management skills.
• Customer-focused and target-oriented approach.
• Good CRM and data-management skills.
• Ability to coordinate effectively with cross-functional teams.

Qualification & Experience

• Bachelor's degree in any discipline.
• Experience in admissions, counselling, education sales, customer service, or business development is preferred.
• Experience in the education/school sector will be an added advantage.

Key Performance Areas

• Lead response and conversion
• Application and enrollment conversion
• Assessment and interview coordination
• Offer-to-payment conversion
• CRM accuracy and timely reporting
• Achievement of annual admission targets
• Event and outreach participation