Program Operations

Ekya Schools; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Ekya Schools, in partnership with The Professional Development Institute (PDI), is seeking a Program Operations Executive/Senior Executive. You will own training data dashboards, financial tracking, and logistics for programs, ensuring timely, error-free reporting and efficient vendor coordination.

Responsibilities include end-to-end dashboard management, SLA adherence, revenue/expense tracking, and facilitating hybrid/virtual training sessions, with strong cross-functional collaboration across

Qualifications

• 3 to 6 years of experience in program operations, educational administration, corporate L&D operations, or event management.
• Bachelor’s or Master’s degree in Operations Management, Business Administration, Commerce, or related discipline.
• Strong data proficiency with Excel/Google Sheets, dashboards, and analytics.

Responsibilities

• Own end-to-end training data dashboards, and financial tracking.
• Manage logistics execution, procurement workflows, and vendor relations.
• Ensure SLA timelines for observation logs, progress reports, and invoicing.
• Coordinate event setup, venues, AV, and hybrid/virtual training support.

Skills

Data governance

Reporting & dashboards

SLA adherence

Budget tracking

Vendor payments

Education

Bachelor’s or Master’s degree in Operations Management

Tools

Excel

Google Sheets

CRM/LMS platforms

Job description

About Ekya Schools & The Professional Development Institute (PDI):

At Ekya Schools and CMR Group of Institutions, we believe education is a dynamic, transformative journey. The Professional Development Institute (PDI) serves as the core operational and architectural engine for educator excellence, leadership capacity building, and organizational transformation across our ecosystem. PDI designs and deploys high-impact educator assessment frameworks, professional certifications, and training tracks spanning Academics, Leadership, Sales, and School Operations. Using Ekya Schools as our primary "Client Zero", we continuously validate and refine our training models before scaling them out to drive educational excellence for external institutions globally. The Opportunity We are seeking a detail-oriented, process-driven, and highly organized Program Operations Executive/Senior Executive. In this role, you will be the operational backbone of PDI, taking end-to-end ownership of training data dashboards, financial tracking, logistics execution, vendor relations, and procurement workflows. If you thrive on process efficiency, data integrity, error-free reporting, and managing physical/digital environments to ensure seamless execution, this role is designed for you.

Key Responsibility Areas (KRAs)

1. Training Reports & Dashboard Management

• Data Governance & Integrity: Build and maintain error-free, on-time tracking systems and dashboards across Excel sheets and digital platforms (Platform Elevate / LMS).
• Comprehensive Reporting: Record, analyze, and publish consolidated data for all training programs—including attendance records, pre/post-assessment analysis, feedback surveys, and ongoing support interventions.
• SLA Adherence: Ensure all observation logs, participant performance records, and progress reports are published strictly within established TATs/SLAs.
• Revenue & Expense Tracking: Maintain real-time logs of incoming program revenues, client invoicing, and operational program expenses to ensure budget adherence.
• Vendor & Refund Administration: Track and process vendor payments, manage refund workflows in line with organizational policies, and coordinate reconciliation with the central Finance team.

3. Logistics & Event Management Support

• Physical Event Execution: Plan and coordinate end-to-end venue setups, seating layouts, audio-visual (AV) infrastructure, physical training materials, and hospitality arrangements to maintain an Engaging Environment.
• Digital Infrastructure Setup: Manage online classroom platform configurations (Zoom/Teams/Google Classroom), access permissions, digital resources, and live tech support for hybrid or virtual training sessions.
• Procurement & Inventory Control: Estimate, procure, and track inventory for participant kits, printed toolkits, stationery, and event supplies.
• Cross-Functional Alignment: Work closely with the internal Ekya/CMR Operations and Finance teams to streamline vendor onboarding, purchase orders, material deliveries, and timely vendor disbursements.

Experience: 3 to 6 years of experience in program operations, educational administration, corporate L&D operations, or event management.

Education & Skills:

• Bachelor’s or Master’s degree in Operations Management, Business Administration, Commerce, or a related discipline.
• Data & Software Proficiency: Advanced mastery of Excel/Google Sheets (formulas, data validation, pivot tables) and comfort working with CRM/LMS platforms and digital analytics dashboards.
• Process Discipline: Meticulous attention to detail with strong organizational skills to handle multiple event timelines simultaneously.
• Cross-Functional Collaboration: Proven ability to interface effectively with internal Finance and Operations departments, external vendors, venue personnel, and program facilitators.