Program Success Manager

Kidvento Education and Research; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Rs. 15,000 monthly travel allowance

Job summary

Kidvento Education and Research invites applications for a Program Success Manager to lead customer success in partner schools in Hyderabad.

You will drive high engagement, ensure learning goals are met, and oversee onboarding, training, and ongoing support across the partner network.

The role requires 2+ years of experience, travel up to 18 days a month, and a remuneration of Rs 4 Lakhs to Rs 6 Lakhs per year.

Qualifications

• 2+ years of experience in program success or academic operations.
• Experience in K-12 education or edtech preferred.
• Strong leadership, communication, and stakeholder management skills.
• Proven ability to drive student outcomes and program engagement.
• Data-driven decision making using program usage and feedback data.
• Willingness to travel up to 18 days per month.

Responsibilities

• Lead the program success efforts across partner schools.
• Monitor implementation, usage, and progress toward learning goals.
• Onboard, train, and support schools to maximize program adoption.
• Build and maintain relationships with school leaders and SIOs.
• Analyze data to identify trends and opportunities for improvement.
• Drive renewals and maintain high customer satisfaction (NPS).

Skills

Leadership

Communication

Operations

Academic Support

Data-Driven

Adaptability

Tools

CRM software

Job description

Company: Kidvento Education and Research

Position: Program Success Manager

Remuneration: Rs 4 Lakhs – Rs 6 Lakhs per Annum

Experience: 2+ Years

Company Description Ulipsu, the flagship brand of Kidvento Education and Research Pvt. Ltd. is a frontrunner in developing innovative curriculum and skilling solutions for the K12 sector.

Under the leadership of experienced educationists, technocrats, and passionate teachers, Kidvento is bridging the gap in skill education with Ulipsu by aligning with global standards to foster success for institutions and learners worldwide. Designed to drive structured learning outcomes, Ulipsu nurtures learners to be future-ready in a world that demands new-age skills

The Opportunity: We are seeking a dynamic and results-oriented Program Success Manager to lead our customer success efforts in our partner schools. You will play a pivotal role in ensuring our school partners achieve their unique learning goals and experience exceptional value through our programs. You'll be at the forefront of driving high engagement, satisfaction, and renewals, ultimately contributing to our mission of making quality education accessible to all.

Academic Implementation:

• Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.
• Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.

School Development:

• Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.
• Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.

Program Support:

• Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.
• Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.
• School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.

Travel and benefits:

• Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.
• Expected travel duration: 18 days per month.
• Rs. 15,000 monthly travel reimbursement for work-related travel.

Skills and Abilities:

• Leadership: Proven ability to lead, motivate, and inspire, driving teams to achieve program goals across multiple schools in the cluster.
• Communication: Masterful communicator, connecting effectively with diverse stakeholders and fostering collaboration.
• Operations: Ensures smooth program implementation, proactively solving challenges and optimising processes.
• Academic Support: Passionate about student success, providing impactful academic support and guidance.
• Data-Driven: Leverages data and analytics to make informed decisions and improve outcomes.
• Adaptability: Thrives in dynamic environments, exhibiting flexibility and adjusting to new challenges.

Experience:

2+ years of experience. Candidate with academic operations experience preferred.