Program Success Manager - Bengaluru

Kidvento Education and Research; Bengaluru; Hybrid; INR 400,000 - 600,000; Full time

Benefits offered by this job

Monthly travel reimbursement of Rs. 15,000

Dynamic work environment

Job summary

Kidvento Education and Research is seeking a Program Success Manager to enhance customer success in partner schools. You will ensure our partners achieve learning goals and derive exceptional value from our programs.

This role involves overseeing program implementation, conducting training, and maintaining strong relationships with school leaders. Candidates should have 2+ years of relevant experience and be adept at fostering communication and collaboration.

Travel within a 150-kilometer radius is required, with a monthly reimbursement for travel expenses.

Qualifications

• 2+ years of experience required, preferably in academic operations.
• Masterful communication skills to connect with diverse stakeholders.

Responsibilities

• Lead program onboarding and training for schools.
• Monitor implementation and address usage issues.
• Manage school accounts and ensure satisfaction.

Skills

Leadership

Communication

Operations

Academic Support

Data-Driven

Adaptability

Job description

Company

Kidvento Education and Research

Job Title

Program Success Manager

Department

Customer Success

Location

Bengaluru

Remuneration

Rs 4 Lakhs – Rs 6 Lakhs per Annum

Experience

2+ Years

Company Description

Ulipsu, the flagship brand of Kidvento Education and Research Pvt. Ltd. is a frontrunner in developing innovative curriculum and skilling solutions for the K12 sector. Under the leadership of experienced educationists, technocrats, and passionate teachers, Kidvento is bridging the gap in skill education with Ulipsu by aligning with global standards to foster success for institutions and learners worldwide. Designed to drive structured learning outcomes, Ulipsu nurtures learners to be future-ready in a world that demands new‑age skills.

Opportunity

We are seeking a dynamic and results‑oriented Program Success Manager to lead our customer success efforts in our partner schools. You will play a pivotal role in ensuring our school partners achieve their unique learning goals and experience exceptional value through our programs. You'll be at the forefront of driving high engagement, satisfaction, and renewals, ultimately contributing to our mission of making quality education accessible to all.

Academic Implementation

• Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.
• Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.

School Development

• Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.
• Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.

Program Support

• Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.
• Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.
• Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.

Travel & Benefits

• Conduct school visits within a 150‑kilometer radius of the assigned area, providing targeted support to each institution.
• Expected travel duration: 18 days per month.
• Rs. 15,000 monthly travel reimbursement for work‑related travel.

Skills and Abilities

• Leadership: Proven ability to lead, motivate, and inspire, driving teams to achieve program goals across multiple schools in the cluster.
• Communication: Masterful communicator, connecting effectively with diverse stakeholders and fostering collaboration.
• Operations: Ensures smooth program implementation, proactively solving challenges and optimizing processes.
• Academic Support: Passionate about student success, providing impactful academic support and guidance.
• Data‑Driven: Leverages data and analytics to make informed decisions and improve outcomes.
• Adaptability: Thrives in dynamic environments, exhibiting flexibility and adjusting to new challenges.

Experience

2+ years of experience. Candidate with academic operations experience preferred.