Senior Project coordinator

NIIT; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NIIT is seeking a detail-oriented operations professional to manage end-to-end training service delivery, including forecasting, procurement, inventory management and delivery coordination in a corporate environment in India.

You will collaborate with internal stakeholders and vendors, drive data-driven improvements, maintain accuracy, and ensure timely service delivery while meeting SLAs.

Qualifications

• > Requires strong forecasting, demand planning and inventory analysis.
• > Experience in vendor management and procurement.
• > Proficiency with Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas).
• > Familiarity with SharePoint for tracker management and documentation.
• > Excellent stakeholder management and communication skills.

Responsibilities

• Forecasting & planning: analyse quarterly training demand forecasts and optimize procurement.
• Inventory management: review training/exam inventory and track voucher utilization.
• Procurement & order: prepare final orders, obtain quotations and manage POs/SOWs.
• Delivery & MIS: manage delivery trackers, monitor SLAs and create dashboards/reports.

Skills

Forecasting & demand

Inventory analysis

Vendor management

Excel Pivot/VLOOKUP

SharePoint

Stakeholder mgmt

Attention to detail

Communication skills

Multi-tasking

IT training industry

Tools

Power BI

Tableau

Job description

Position Summary – We are seeking a detail-oriented and analytical professional to manage end-to-end operations, including forecasting, inventory optimization, procurement, vendor management, and delivery management. The role requires close coordination with internal stakeholders and vendors to ensure timely procurement and seamless delivery of training services while maintaining operational efficiency and accuracy.

Key Responsibilities

Forecasting & Analysis –

• Analyse quarterly training demand forecasts received from the customer.
• Ensure forecast accuracy and optimize procurement planning.

Inventory Management –

• Review and analyse existing training and exam inventory.
• Maintain inventory records and ensure accurate tracking of exam voucher utilization.

Procurement & Order Management –

• Prepare final order files based on forecast analysis and inventory availability.
• Coordinate with vendors to obtain quotations and perform comparative analysis.
• Finalize vendors based on commercial and operational parameters.
• Create and manage Statements of Work (SOWs) and Purchase Orders (POs) in compliance with organizational policies.
• Collaborate with vendors to ensure timely service delivery.
• Act as a point of contact for all delivery-related queries and escalations.
• Maintain effective communication with client, internal stakeholders and external vendors.

Delivery & MIS -

• Manage delivery trackers on SharePoint and ensure timely updates.
• Monitor delivery status and ensure adherence to SLAs.
• Prepare and regularly update dashboards and delivery reports.

Must-Have Skills –

• Strong analytical and problem-solving skills.
• Experience in forecasting, demand planning, and inventory analysis.
• Vendor management and procurement experience.
• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas, data analysis).
• Experience with SharePoint for tracker management and documentation.
• Strong attention to detail and data accuracy.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Experience with operational processes and workflow management.
• IT training industry background.

Good-to-Have Skills –

• Knowledge of supply chain, procurement, or inventory management processes.
• Experience with voucher or certification management platforms.
• Basic knowledge of Power BI/Tableau for reporting and dashboards.
• Experience in process improvement and automation initiatives.
• Project coordination and documentation skills.
• Understanding of SLA management and operational metrics.

Preferred Experience –

• 5–7 years of experience in operations, procurement, inventory management, training management.
• Experience working in a corporate environment with cross-functional stakeholders and vendors.
• This role is ideal for professionals who enjoy combining analytics, procurement, operations, and stakeholder management to drive efficient delivery lifecycle management.