Process Executive – Student Operations

DA ice creams; Chennai District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Student operations exposure

Continuous learning

Job summary

WHY TAP – A Division of WHY Global Services in Chennai seeks a proactive Process Executive – Student Operations to manage day-to-day academic and operational activities, including class scheduling, attendance, internship coordination, trainer communication, certification processes, and operational reporting.

You will maintain student databases, coordinate with HR, Placement, Academic and Operations teams, ensure policy adherence and support improvements to enhance the student learning experience.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• MBA/PG Diploma in HR/Operations is a plus.
• 1–3 years of experience in Student Operations or related fields.
• Strong communication, coordination and interpersonal skills.
• Proficiency in Excel, Office and Google Workspace.
• Excellent documentation, reporting and organizational skills.
• Ability to multitask, meet deadlines and work in a fast-paced environment.
• Experience with LMS/HRMS/CRM is preferred.

Responsibilities

• Coordinate daily class schedules and communicate updates to students and trainers.
• Monitor student attendance records.
• Track student progress in internships, live projects and assessments.
• Coordinate with trainers for scheduling, curriculum execution and project reviews.
• Handle internship onboarding, documentation and progress tracking.
• Maintain internship stipend records and coordinate payments.
• Manage certification eligibility and certificate issuance.
• Respond to student queries related to academics, internships, projects and certifications.
• Maintain accurate student databases and operational docs.
• Prepare daily, weekly and monthly MIS reports.
• Coordinate with HR, Placement, Academic and Operations teams.
• Ensure compliance with academic policies and processes.
• Support continuous process improvements to enhance student experience.

Skills

Communication

Coordination

Multitasking

Analytical

Stakeholder mgmt

Excel & Google

LMS familiarity

Documentation

Education

Bachelor's degree

MBA/PG Diploma

Tools

LMS

HRMS

CRM

MS Excel

Job description

Job Summary

WHY TAP – A Division of WHY Global Services is looking for a proactive and details-oriented Process Executive – Student Operations to manage and coordinate day-to-day academic and operational activities. The role involves handling class scheduling, student attendance, internship coordination, trainer communication, certification processes, operational reporting, and ensuring a seamless learning experience for students.

Key Responsibilities

• Coordinate daily class schedules and communicate updates to students and trainers.
• Manage and monitor student attendance records.
• Track student progress in internships, live projects, and assessments.
• Coordinate with trainers for scheduling, curriculum execution, and project reviews.
• Handle internship onboarding, documentation, and progress tracking.
• Maintain internship stipend records and coordinate payment processing.
• Manage certification eligibility and certificate issuance.
• Respond to student queries related to academics, internships, projects, and certifications.
• Maintain accurate student databases and operational documentation.
• Prepare daily, weekly, and monthly MIS reports.
• Coordinate with HR, Placement, Academic, and Operations teams.
• Ensure compliance with academic policies and operational processes.
• Support continuous process improvements to enhance student experience.

Required Skills

• Bachelor's degree in Business Administration, Commerce, Management, Arts, Science, HR, or a related field.
• MBA or PG Diploma in HR, Operations, or Management is an added advantage.
• 1–3 years of experience in Student Operations, Academic Coordination, Training Operations, HR Operations, Administration, or Process Coordination.
• Strong communication, coordination, and interpersonal skills.
• Proficiency in Microsoft Excel, Microsoft Office, and Google Workspace.
• Excellent documentation, reporting, and organizational skills.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Strong analytical, problem-solving, and stakeholder management abilities.
• Experience with LMS, HRMS, CRM, or similar platforms is preferred.

Perks & Benefits

• Competitive salary with performance-based growth opportunities.
• Career advancement in Operations, Academic Management, HR, Placement, and Program Management.
• Exposure to student operations, internships, live projects, and placement activities.
• Professional, collaborative, and growth-oriented work environment.
• Continuous learning, training, and skill development opportunities.
• Opportunity to work with a leading Training and Employability Development organisation.