Professional- Customer Care-Bookings- GBSI

American President Lines; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

American President Lines in Chennai seeks a Professional- Customer Care-Bookings- GBSI to understand and process customer booking requests, and to Accept & Create or Reject bookings in the Core System (LARA) in line with CMA CGM Group guidelines.

The role requires graduates with 1+ year in container bookings, knowledge of export trade, and familiarity with MS Office; awareness of international rules for various products is essential.

Qualifications

• Graduates with interest in shipping bookings and customer care.
• 1+ year experience in handling bookings in container shipping.
• Knowledge of export trade and international regulations is required.
• MS Office proficiency and basic data entry skills.

Responsibilities

• Process Booking Requests from customers via email/EDI and Accept & Create or Reject bookings in the Core System (LARA).
• Apply knowledge of export trade and commercial aspects at the booking stage.
• Follow international rules, regulations and restrictions for different products.
• Coordinate with operations on equipment, vessel schedules, space management and rate triggers.

Skills

Export trade knowledge

Booking operations

Regulatory awareness

Documentation knowledge

Cargo types knowledge

Education

Graduates

Tools

MS Office

Job description

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ID: 588938

Location: Chennai, IN

Professional- Customer Care-Bookings- GBSI

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Professional- Customer Care- Bookings- GBSI

Purpose

Understanding and Processing various types of Booking Requests placed by Customers and Confirm / Reject it in accordance to the rules and regulations of the CMA CGM Group.

Key Responsibilities

• To process the Booking Requests received from Customers through various channels (E-Mail, EDI) and Accept & Create or Reject bookings in the Core System (LARA).. In order to be able to perform this activity, which is highly Knowledge based, the below mentioned skill sets would be required to be able to perform well as per the expectations of this role,
• Knowledge on Export Trade in General, and the Commercial aspects involved at Booking Stage.
• Orientation and basic understanding towards Prevailing international rules, regulations & restrictions for different products / commodities for export and its significance and procedure requirements from international trade perspective - mainly carrier front and not shipper/consignee aspects.
• Knowledge on Operations at Booking Stage (Equipment, different size, its check points to be monitored before allotting booking, Vessel Schedules, Space Management, Booking Reconciliation, Equipment Release, HS Code, & Container Seaports - POL - PODs, Sales Quotations and contracts and triggering of rates etc.)
• General knowledge on different declaration/documents which need to be obtained from shipper before allotting/confirming booking for different products.
• Knowledge of Reefer, DG, OOG, Hazardous, Break Bulk and any other special cargo booking process requirements and its related check points before confirming a booking.

Qualification: Graduates

Experience: 1 + Year experience in handling Bookings related to Container Shipping or related areas in the Shipping Industry

Certifications (if any): NA

Knowledge (Domain and IT):

• Container Shipping Process (Export Trade)
• MS Office packages
• Good understanding of World Geography
• Container Shipping related terminologies & International rules, regulations & restrictions.
• Knowledge on NVOCC, Ocean Freight Forwarding Background essentially in Booking and Customer Service Function.