Sr. Customer Service

JobItUs; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

JobItUs in Mumbai is seeking a Customer Service & Logistics Associate to maintain customer focus, answer enquiries, and coordinate online bookings and port operations with the sales team.

You will liaise with transporters, shipping lines, CHA, and overseas agents to arrange dock stuffing, track containers, and ensure timely bills of lading and confirmations, while gathering feedback for process improvements.

Responsibilities

• Maintain customer focus and answer enquiries using the standard guidelines.
• Knowledge of online bookings and port operations.
• Discuss with the sales team and place orders with the shipping line.
• Follow up for Hazardous approval/VGM with shipping line and booking confirmation before cargo dispatch.
• Send load list to shipping line and send on-board confirmation to customer.
• Send bill of lading to customers on time.
• Track the container and ensure that it reaches the port on time.
• Support the sales team and build internal and external relationships across business.
• Liaison between clients and operations & other departments to ensure efficient service is delivered to the client.
• Take ownership of complaints and queries and proactively resolve them.
• Ensure that all customer queries are well-investigated and resolved and escalate queries if appropriate to Manager–CS.
• Deal with Transporters, Lines, CHA’s and coordinate with clients independently.
• Advise customers on transportation and payment methods.
• Coordinate with an overseas agent for shipment status.
• Coordinate with operations dept.for dock stuffing.
• Coordinate with a transporter for factory stuffing.
• Maintaining records of all transactions & interactions made with customers.
• Collating customer feedback and suggesting process improvements.

Job description

Jobdescription:

Maintaining customer focus at all times and answering customer enquiries using the standard guidelines.

Having knowledge of online bookings and port Operations.

Discussing with the sales team & placing the order with the shipping line.

Following-up for Hazardous approval/VGM with shipping line & booking confirmation before cargo dispatch.

Sending load list to shipping line & sending on-board confirmation to customer.

Sending bill of lading to customers on time.

Tracking the container & ensuring that it reaches the port on time.

Supporting the sales team and building both internal and external relationships across business.

Liaison between clients and operations & other departments to ensure efficient service is delivered to the client.

Taking ownership of complaints and queries and proactively resolving the same.

Ensuring that all customer queries are well-investigated and resolved and escalating queries if appropriate to Manager–CS.

Dealing with Transporters, Lines, CHA’s and extreme Co-ordination with clients independently.

Advise customers on transportation and payment methods.

Coordinating with an overseas agent for shipment status.

Coordinating with operations dept.for dock stuffing.

Coordinating with a transporter for factory stuffing.

Maintaining records of all transactions & interactions made with customers.

Collating customer feedback and suggesting process improvements.