Executive - Freight Forwarding Customer Service and Ops.

Express Global Logistics; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Express Global Logistics is seeking an Executive for Freight Forwarding Customer Service and Operations. The role focuses on shipping line coordination, BL release, and ERP data management to ensure timely documentation and billing across orders.

The candidate will coordinate with transport, ops, CHA, and accounts teams, manage invoices and billing instructions, and maintain accurate job records in the ERP system. Strong Excel and policy knowledge are desired.

Qualifications

• Experience in freight forwarding customer service and operations.
• Strong communication and coordination skills.
• Proficiency in Excel and ERP data handling.
• Knowledge of import-export policy and procedures.

Responsibilities

• Shipping line coordination (placing booking, VGM, SI filing, form 13, BL release, any other related activity)
• Ensure VGM and shipping instruction is filled within the stipulated time given by the shipping line.
• Once vessel has sailed, ensure BL is released and sent to shipper within 2 working days.
• Internal coordination with transport & ops team
• Coordination with CHA team
• Coordination with accounts
• Raising fund request and booking all vendor invoices
• Submit client billing basis instruction received from sales/ops
• Client coordination
• Daily updates
• BL approvals
• Documentation
• Preparing BL drafts
• Verifying Invoice, packing list, BLs, any other related document with the shipping data
• ERP
• Open Job no. in ERP system.
• Maintain/Upload all job related data on ERP (invoice, packing list, SI, BL, billing, any other document pertaining to the job)
• Fund request to accounts for all vendor/client related invoices in a given job
• Updating correct credit period for clients/vendors
• Closing the job in ERP
• Prepare DSR and share internally

Skills

Shipping rules

Communication skills

Computer skills

Import-Export operations

Excel

Customer focus

Tools

ERP system

Job description

Executive - Freight Forwarding Customer Service and Ops.

1 or 2

Full-Time

• Shipping line coordination (placing booking, VGM, SI filing, form 13, BL release, any other related activity)
• Ensure VGM and shipping instruction is filled within the stipulated time given by the shipping line.
• Once vessel has sailed, ensure BL is released and sent to shipper within 2 working days.
• Internal coordination
• Coordination with transport & ops team
• Coordination with CHA team
• Coordination with accounts
• Raising fund request and booking all vendor invoices
• Submit client billing basis instruction received from sales/ops
• Client coordination
• Daily updates
• BL approvals
• Documentation
• Preparing BL drafts
• Verifying Invoice, packing list, BLs, any other related document with the shipping data
• ERP
• Open Job no. in ERP system.
• Maintain/Upload all job related data on ERP (invoice, packing list, SI, BL, billing, any other document pertaining to the job)
• Fund request to accounts for all vendor/client related invoices in a given job
• Updating correct credit period for clients/vendors
• Closing the job in ERP
• Prepare DSR and share internally

Required Skills

Shipping Rules Communication skill Computer skills Import-export operations Import-Export Policy and Procedures Excel Customer focus