Production Support Engineer

VMC Soft Technologies, Inc; Chennai District; On-site; INR 2,790,000 - 3,906,000; Full time

Job summary

VMC Soft Technologies, Inc. is seeking an experienced SRE / PSS Engineer (L3 Production Support) to join our Bangalore/Chennai team. You will handle advanced production support, monitoring, and automation across enterprise applications.

The role requires deep expertise in ITRS Geneos, Windows/Unix administration, and strong scripting with PowerShell, Shell, or Batch. Collaboration across ops and development teams will drive reliability and uptime.

Qualifications

• 10+ years of experience in production support and monitoring.
• Experience with enterprise applications and Root Cause Analysis.
• Strong scripting and automation capabilities.

Responsibilities

• Provide L3 production support for enterprise applications.
• Configure and manage ITRS monitoring (rules, samplers, Active Console).
• Troubleshoot production issues and perform RCA.
• Automate operational tasks using scripting.
• Manage Airflow and Control-M schedulers.
• Support Windows and Unix production environments.
• Ensure application stability and operational excellence.

Skills

L3 Production Support

ITRS Geneos

Windows Administration

Unix/Linux Administration

PowerShell

Shell Scripting

Batch Scripting

Oracle PL/SQL

Airflow

Control-M

ITIL Processes

Automation Mindset

Java

Python

Tools

ITRS Geneos

Job description

We're Hiring | SRE / PSS Engineer (L3 Production Support) | 10+ Years | Bangalore & Chennai

We're looking for an experienced SRE / PSS Engineer (L3 Production Support) with strong expertise in production support, monitoring, automation, and scripting.

Location: Bangalore / Chennai

Experience: 10+ Years

Must-Have Skills

• L3 Production/Application Support (Mandatory)
• ITRS Geneos (Rules, Samplers, Active Console) or similar monitoring tools
• Windows & Unix/Linux Administration
• PowerShell / Shell / Batch Scripting
• Oracle PL/SQL (Stored Procedures, Views, Triggers)
• Job Scheduling Airflow / Control-M
• Production Infrastructure Support & ITIL Processes
• Automation mindset to reduce manual efforts

Good To Have

• Java or Python Programming
• Experience with application architecture and production monitoring

Key Responsibilities

• Provide L3 production support for enterprise applications.
• Configure and manage ITRS monitoring (rules, samplers, Active Console).
• Troubleshoot production issues and perform Root Cause Analysis (RCA).
• Automate operational tasks using scripting.
• Manage job schedulers like Airflow/Control-M.
• Support Windows & Unix production environments.
• Ensure application stability, availability, and operational excellence.

Interested candidates can share their updated resume.