Application production support_5 To 7 years ( mandate ITIL )

Kiya.ai; Chennai District; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

Kiya.ai is hiring for an Application Production Support L2 Engineer to manage critical banking applications. The ideal candidate will have 5 to 7 years of experience, with strong hands-on server support and production monitoring skills.

This hybrid role requires immediate joiners. You will handle incident responses and ensure stable production environments while supporting applications in a banking/BFSI domain.

Qualifications

• 5 to 7 years of experience in application production support.
• Hands-on server support experience and monitoring expertise.
• Strong production/operations mindset and ability to resolve production issues.

Responsibilities

• Manage and support critical banking applications in production.
• Handle incident response and production monitoring.

Skills

L2 Application / Production Support

Linux / Red Hat Support

Windows Server Support

ITIL Incident Management

Vulnerability Remediation

Shell / Bash Scripting

Troubleshooting skills

RCA skills

Production monitoring

Strong English communication skills

Tools

Dynatrace

Geneos

AppDynamics

Python

PowerShell

SQL

ServiceNow

Jenkins

Docker

Kubernetes

Java Middleware

Apache

Job description

Hiring: Application Production Support L2

Experience: 5 to 7 Years
Location: Chennai ( only chennai based profiles )

Work Model: Hybrid

Domain: Banking / BFSI

Notice Period: Immediate to Short Joiners preferred

Role OverviewWe are looking for an experienced Application Production Support / L2 Support Engineer to manage and support critical banking applications in a production environment.

Mandatory Skills

• L2 Application / Production Support
• Linux / Red Hat & Windows Server Support
• ITIL Incident, Problem & Change Management
• Dynatrace / Geneos / AppDynamics Application & Infrastructure Monitoring
• Vulnerability Remediation for Linux & Windows servers
• Shell / Bash Scripting
• Strong troubleshooting & RCA skills
• Production monitoring & incident response
• Strong English communication skills

Good to Have

• Python / PowerShell
• SQL
• ServiceNow
• Jenkins / CI-CD
• Docker & Kubernetes
• Java Middleware / Apache
• 24x7 production support experience

Ideal Candidate: Someone with a strong production/operations mindset, hands-on server support experience, monitoring expertise, and the ability to troubleshoot and resolve critical production issues.