Production Support Analyst

SAAP Technologies; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

SAAP Technologies in Hyderabad is seeking a Production Support Analyst with 1–2 years of experience to monitor applications, investigate incidents and provide L1/L2 support. The role includes SQL-based troubleshooting, log analysis and coordinating with multiple teams to ensure stable production operations.

Experience with ServiceNow and JIRA is advantageous, along with understanding REST APIs and web services. ITIL knowledge is preferred and healthcare domain exposure is a plus.

Qualifications

• Monitor production applications and investigate incidents.
• Provide L1/L2 application and production support.
• Perform SQL-based troubleshooting and database analysis.
• Analyze application and server logs.

Responsibilities

• Monitor production applications and investigate incidents.
• Provide L1/L2 application and production support.
• Coordinate with Development, QA, Database and Infrastructure teams.
• Support REST APIs, web services and file-based integrations.

Skills

SQL

Incident management

Log analysis

Tools

ServiceNow

JIRA

REST APIs

Web Services

Job description

# Production Support AnalystLocationHyderabadExperience1–2 YearsEmploymentfull-time#### Position DescriptionWe are looking for a Production Support Analyst to monitor applications, investigate incidents and provide L1/L2 application support.**Responsibilities & Requirements:**• Monitor production applications and investigate incidents.• Provide L1/L2 application and production support.• Perform SQL-based troubleshooting and database analysis.• Analyze application and server logs.• Handle incident, problem and change management activities.• Perform troubleshooting and root cause analysis.• Work with ServiceNow, JIRA or similar ticketing tools.• Support REST APIs, web services and file-based integrations.• Participate in release validation and production deployments.• Coordinate with Development, QA, Database and Infrastructure teams.• ITIL knowledge is preferred.• Healthcare application/domain experience is an advantage.#### Technology StackProduction SupportSQLRelational DatabasesApplication LogsServer LogsITILServiceNowJIRAREST APIsWeb ServicesSystem Integrations