Application Support Analyst-Immediate

Clover Infotech; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Clover Infotech in Mumbai is seeking an L1/L2 production support engineer to ensure stable operation of business applications. You will monitor performance, handle incidents, troubleshoot issues, and perform root-cause analysis in a fast-paced environment.

Collaborating with development, infrastructure, database, and business teams, you will assist deployments, apply configuration changes, document SOPs, and contribute to preventive improvements while communicating status clearly to stakeholders.

Qualifications

• Good troubleshooting and analytical skills.
• SQL and database fundamentals.
• Knowledge of Linux/Unix and shell commands.
• Understanding of APIs, REST/SOAP, and application integrations.
• Experience with monitoring and ticketing tools.
• Understanding of ITIL processes, incident management, and change management.
• Good communication and stakeholder-management skills.

Responsibilities

• Provide L1/L2 production support for business applications.
• Monitor application performance, jobs, interfaces, and system alerts.
• Troubleshoot application issues and perform root-cause analysis.
• Handle incidents, service requests, and problems within defined SLAs.
• Analyze application logs, database queries, and error messages.
• Coordinate with development, infrastructure, database, and business teams.
• Perform application deployments, configuration changes, and basic release activities.
• Create and maintain support documentation, SOPs, and knowledge articles.
• Participate in production releases, maintenance activities, and on-call support.
• Identify recurring issues and implement preventive solutions.
• Communicate incident status and resolution details to stakeholders.

Skills

Troubleshooting

SQL

Linux/Unix

APIs REST/SOAP

Monitoring tools

ITIL incident & change

Communication

Stakeholder management

Job description

Role & responsibilities

• Provide L1/L2 production support for business applications.
• Monitor application performance, jobs, interfaces, and system alerts.
• Troubleshoot application issues and perform root-cause analysis.
• Handle incidents, service requests, and problems within defined SLAs.
• Analyze application logs, database queries, and error messages.
• Coordinate with development, infrastructure, database, and business teams.
• Perform application deployments, configuration changes, and basic release activities.
• Create and maintain support documentation, SOPs, and knowledge articles.
• Participate in production releases, maintenance activities, and on-call support.
• Identify recurring issues and implement preventive solutions.
• Communicate incident status and resolution details to stakeholders.

Required Skills:

• Good troubleshooting and analytical skills.
• SQL and database fundamentals.
• Knowledge of Linux/Unix and shell commands.
• Understanding of APIs, REST/SOAP, and application integrations.
• Experience with monitoring and ticketing tools.
• Understanding of ITIL processes, incident management, and change management.
• Good communication and stakeholder-management skills.

Typical Experience: 26 years