Production support engineer

Devon Software Services

Bengaluru

Hybrid

INR 600,000 - 1,000,000

Full time

3 days ago

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Job summary

Devon Software Services in Bengaluru is seeking a Production Support Engineer with 3+ years of experience in L2 application/production support. The role focuses on monitoring, incident management, and collaborating across teams to meet SLA.

You will work in a 24/7 rotational model (day/evening/night shifts) and support cloud-hosted apps including AWS, microservices, APIs, databases, and containers, with a strong emphasis on logs, metrics, and post-production validation.

Qualifications

3+ years in L2 Application/Production Support.
Strong troubleshooting and analytical skills.
AWS and cloud-hosted application support.
Microservices and containerized app troubleshooting.
Incident, problem, change, and escalation management.

Responsibilities

Provide L2 application and production support for cloud-hosted apps.
Work in a 247 rotational application support model with various shifts.
Perform issue triage, log analysis, troubleshooting, and root-cause analysis.
Monitor applications and infrastructure; drive incidents to closure.
Coordinate with L1/L2/L2.5/L3, Product, Business, and Vendor teams for resolutions.
Support releases, deployments, operational readiness, and post-production validation.

Skills

L2 Application/Production Support

Troubleshooting

AWS

Microservices

Containerized apps

Incident management

SLA adherence

Log analysis

Automation awareness

AIOps

Tools

Jira

ServiceNow

Datadog

AWS CloudWatch

Grafana

OpenSearch

ELK

New Relic

LogicMonitor

Job description

Engineer Production Support

Experience: 35 Years | Location: Bengaluru | Work Mode: Work from Office | Shift: Rotational 247 Application Support

Role Overview

We are looking for a Production Support Engineer with 3+ years of experience in L2 Application/Production Support. The candidate will be responsible for application monitoring, incident management, troubleshooting, service restoration, and collaborating with L3 Engineering, Product, Business, and Vendor teams to ensure SLA adherence.

Key Responsibilities

Provide L2 application and production support for cloud-hosted applications.
Work in a 247 rotational application support model, including day, evening, night, weekend, and holiday shifts as per business requirements.
Perform issue triage, log analysis, troubleshooting, and root-cause analysis.
Monitor applications and infrastructure, identify failures, and drive incidents to closure.
Troubleshoot issues across AWS, microservices, APIs, databases, and containerized environments.
Correlate logs, metrics, and traces to identify issues across multiple services.
Work closely with L1/L2/L2.5/L3, Product, Business, and Vendor teams for incident resolution.
Handle P1/P2 incidents, outage management, escalations, and SLA adherence.
Support releases, deployments, operational readiness, and post-production validation.
Prepare incident reports, RCA inputs, and technical documentation.
Identify opportunities for automation and AIOps to improve operational efficiency.