Product Manager - Merchant Acquisition

Airtel Africa; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Airtel Africa is seeking a strategic merchant acquisition leader to drive nationwide rollout with multinational companies, POS providers, banks and software partners. You will translate strategy into actionable plans and ensure delivery against targets.

Key responsibilities include expanding Airtel Money touchpoints, conducting merchant training, managing third-party POS partners, and driving revenue growth with proactive performance reviews and compliance with KYC requirements.

Responsibilities

• Formulate and roll out the merchant strategy across MNCs and POS touchpoints.
• Achieve daily, monthly, quarterly and annual targets in the segment.
• Identify prospects via visits and pitches to close deals with niche merchants.
• Ensure KYC due diligence and contract closure compliance.
• Train and manage tied-up merchants and ensure adherence to roles.
• Oversee 3rd party POS software partners and drive collaboration.
• Drive revenue growth and conduct periodic business reviews with partners.

Job description

Purpose of the Job :

This requires a brief description of why the role exists and how it connects to the overall strategy of the business. On looking at the purpose of the role, we can also view to strategic intent for the role and the likely accountabilities. The role holder will be responsible for; formulating merchant acquisition and the implementation of the overall merchant strategy across all Multi-National companies, Point of sale terminals & point of sale software providers to scale up foot print & reach.

Deliverables :

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks

Merchants acquisition MNCs & POS.

Formulation of the tactical plan & roll out of the merchant strategy across the country within Multi-National cos & all POS providers including Banks & software provider touch points.

Ownership & achievements of daily, monthly, quarterly & annual targets within the segment.

Identifying potential prospects & carrying physical visits & pitches to ensure closure within the niche.

Ensuring KYC due diligence of all the prospects to ensure compliance before tie ups and follow through on contract closure.

Merchant Training & Management

Responsible for training of all tied up merchants i.e. both owners & business handlers.

Responsible for ensuring that all appointed merchants fully adhere to their roles & responsibilities.

Ensuring refresher trainings on key business developments & in event of handler turnover at the merchant point.

3rd Party Partner management

Close supervision of 3rd party partners in charge of providing POS payment software to all merchant touch points.

Supporting the 3rd parties to ensure target achievement.

Working closely with all banks with POS device to establish collaborative relationships to ensure Airtel money presence at all touch points where their POS terminals are present.

Revenue growth & business review

Ensuring that all set up merchant outlets across the country are active and operational.

Establishing collaborative relationships with all tied up partners to ensure business efficiency.

Establishing clear sales objectives & value proposition for all merchant prospects.

Working together with the Support Executive to ensure performance tracking & timely reports availability to individual merchants.