Product Implementation Consultant

Enaviya Information Technologies Pvt. Ltd.; Bengaluru; Presencial; INR 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Enaviya Information Technologies Pvt. Ltd. is seeking a Senior Product Implementation Consultant to own end-to-end SaaS deployments for enterprise customers. You will understand business requirements, configure the application, run testing, manage UAT, and ensure successful go-lives.

The role requires strong client-facing skills, cross-functional coordination, and mentoring junior consultants, with a focus on delivering high-quality configurations and smooth transitions to support teams.

Formación

• Experience in SaaS product implementation and enterprise deployments.
• Ability to configure workflows, business rules, and user permissions.
• Lead UAT and coordinate cross-functional teams.
• Strong stakeholder management and communication.
• Knowledge of SDLC and STLC.
• Experience with Jira, Azure DevOps, or ClickUp.
• Proficient in MS Excel, Word, PowerPoint and documentation.

Responsabilidades

• Independently manage end-to-end implementation lifecycle from kickoff through go-live.
• Review BRDs, HLDs, FRDs, solution documents, and identify functional gaps, risks, assumptions, and dependencies before implementation.
• Design implementation strategies aligned with customer business processes and product capabilities.
• Configure complex workflows, approval processes, business rules, user roles, permissions, templates, and system parameters.
• Prepare implementation plans, configuration workbooks, project trackers, risk registers, and implementation documentation.
• Own functional validation by executing comprehensive end-to-end testing across business scenarios, workflows, integrations, reports, and user journeys.
• Develop test strategies, UAT plans, test scenarios, execution schedules, and readiness checklists.
• Lead UAT, facilitate customer workshops, classify observations, prioritize issues, assign action items, and track closure.
• Coordinate closely with Product Management, Business Analysts, Development, QA, Support, and Customer Success teams to resolve blockers.
• Drive customer communication with structured updates on status, risks, dependencies, issues, and progress.
• Manage implementation risks, escalations, change requests, and customer expectations.
• Prepare go-live readiness plans, deployment checklists, rollback plans, sign-off docs, and handover documents.
• Support production deployment, hypercare, stabilization, and transition to support teams.
• Mentor junior consultants and review implementation quality, documentation, and testing deliverables.

Conocimientos

Excellent verbal and written comms

Customer facing & stakeholder mgmt

SDLC & STLC understanding

SaaS product implementation

Configuration & workflow setup

UAT coordination

BRD/HLD/FRD analysis

Jira/Azure DevOps/ClickUp

MS Office & documentation

Multi-project management

Herramientas

Jira

Azure DevOps

ClickUp

MS Office

Descripción del empleo

Product Implementation Consultant

Experience: 1-6 Years

Type: Full Time

About the Role

We are looking for customer-focused Product Implementation Consultants to implement our SaaS product for enterprise customers. The role involves understanding business requirements, configuring the application, validating configurations through testing, managing User Acceptance Testing (UAT), coordinating with cross-functional teams, and ensuring successful product deployment and go-live. This is a functional implementation role and does not involve software development or coding.

As a Senior Product Implementation Consultant, you will independently own end-to-end implementation projects, manage customer communication, drive solution delivery, and mentor junior consultants.

Responsibilities

• Independently manage the complete implementation lifecycle from project kickoff through successful go-live.
• Review BRDs, HLDs, FRDs, solution documents, and identify functional gaps, risks, assumptions, and dependencies before implementation.
• Design implementation strategies aligned with customer business processes and product capabilities.
• Configure complex workflows, approval processes, business rules, user roles, permissions, templates, and system parameters.
• Prepare implementation plans, configuration workbooks, project trackers, risk registers, and implementation documentation.
• Own functional validation by executing comprehensive end-to-end testing across business scenarios, workflows, integrations, reports, and user journeys.
• Develop test strategies, UAT plans, test scenarios, execution schedules, and readiness checklists.
• Lead User Acceptance Testing (UAT), facilitate customer workshops, classify observations, prioritize issues, assign action items, and track closure.
• Coordinate closely with Product Management, Business Analysts, Development, QA, Support, and Customer Success teams to resolve implementation blockers.
• Drive customer communication throughout the implementation lifecycle by providing structured updates on project status, risks, dependencies, issue resolution, and implementation progress.
• Manage implementation risks, escalations, change requests, and customer expectations.
• Prepare go-live readiness plans, deployment checklists, rollback plans, sign-off documentation, and handover documents.
• Support production deployment, hypercare, stabilization, and transition to support teams.
• Mentor junior implementation consultants and review implementation quality, documentation, and testing deliverables. Continuously improve implementation processes, documentation standards, templates, and best practices.

Preferred Background

• SaaS Product Implementation

• ERP Implementation

• CRM Implementation

• HRMS Implementation

• Travel Expense Management Solutions

• Procurement Solutions

• BFSI Applications

• Enterprise Workflow Applications

• Business Process Automation Platforms

• Functional Consulting

• Customer Onboarding

• Business Analysis with implementation exposure

Skills Required

• Excellent verbal and written communication skills.

• Strong customer-facing and stakeholder management skills.

• Good understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

• Knowledge of SaaS product implementation methodologies.

• Experience in product configuration and workflow setup.

• Functional testing, end-to-end testing, regression testing, and UAT coordination.

• Ability to analyze BRDs, HLDs, FRDs, and business workflows.

• Strong analytical and problem-solving skills.

• Experience with issue tracking and project management tools such as Jira, Azure DevOps, ClickUp, or similar.

• Proficiency in Microsoft Excel, Word, PowerPoint, and documentation tools.

• Ability to manage multiple implementation projects simultaneously.

Senior Role

• Owns end-to-end implementations, customer communication, solution validation, risk management, go-live, and mentoring.